The Perfect Server DVD: Reviews and Awards
"...provides a crash course in excellent customer service for restaurant food servers that is so good I'm tempted to buy extra copies to leave as "tips" in my favorite greasy spoons." --C. Block, Video Librarian
The Perfect Server provides a crash course in excellent customer service for restaurant food servers that is so good I'm tempted to buy extra copies to leave as "tips" in my favorite greasy spoons.
Using the "Goofus and Gallant" approach, two servers (John and Jane) respectively demonstrate impeccable and shoddy service for two sets of customers, while their boss serves as narrator, moderator, and voice of authority - asserting that the key to excellent customer service is to execute simple acts with grace and style.
The information presented here will be of interest to two audiences: the primary one being food service industry workers, who are here taught clear guidelines in the areas of dress, behavior, and expertise, and the secondary target being diners, who will come to better understand how waitstaff push higher-profit items such as desserts and beverages.
The ultimate point made is that happy customers enjoy themselves and often spend more, while unhappy ones cost the restaurant in complimentary meals and bad word-of-mouth.
DVD extras include a printable list of restaurant lingo, wine and alcohol pairings, and more. Highly recommended.
"The Perfect Server is a well-rounded instructional capable of educating one's entire staff." --Midwest Book Review
The Perfect Server: Create a Waitstaff that Dazzles, Delights, and Delivers Results is a DVD-format training package created especially to help train one's restaurant waitstaff in both the everyday needs and the subtle nuances of serving customers with consummate professionalism. Instruction topics include how to look the part, prep the restaurant, present the menu, serve the meal, read body language, what to do if disaster strikes, handle food sanitation and safety, and much more. From short demonstrations of "Jane's" expertise versus "John's" mistakes on the job, to printable extras ranging from lists of wine pairings to kitchen prep terms to common server lingo, to quiz sections that staff members can complete to earn codes that can be authenticated online for a printable certificate of mastery, The Perfect Server is a well-rounded instructional capable of educating one's entire staff.