Undeliverable DVD: Customer Service via Email: Reviews and Awards

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Professional Reviews

"Humorous vignettes, performed by numerous individuals, illustrate the main points and add spark." --Nancy McCray, Booklist

Dressed in a business suit, a host identified as Michelle presents this well-organized program about e-mail etiquette in office situations. Humorous vignettes, performed by numerous individuals, illustrate the main points and add spark. Captions, highlighted words, and title screens direct attention to such topics as formatting, message clarity and brevity, e-mail attachments, address and subject fields, and more. A longer monologue on grammar and punctuation is extremely well done, and tips on addressing persons with androgynous names, implementing professional signatures, and forwarding messages are quite helpful. Censoring oneself and proofreading are stressed, and viewers are advised not to use common text-message abbreviations. Including four interactive quizzes, this is a good choice for new workers.

""An absolute must-have for businesses in today's modern world..."" --James A. Cox, Midwest Book Review

Undeliver@ble: E-mail Etiquette for Today's Workplace is a simple and straightforward training DVD ideal for teaching one's employees how to professionally handle customer service issues via e-mail. Topics covered range from sending attachments to addressing recipients, inappropriate content, proofreading, professional signatures, the value of clarity and brevity, issues to watch out for when writing e-mails that contain good or bad news, and much more. Real-life re-enactments and easy-to-see graphical animations help drive home the solid lessons on formatting and phrasing quality business e-mails. Four interactive quizzes and printable certificates of completion round out this easy-to-use resource. An absolute must-have for businesses in today's modern world, where e-mail is a more important tool for communication than ever before!