Help your employees master email customer service

An increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

Enter Undeliverable: Email Etiquette for Today's Workplace. This comprehensive customer service email program will teach your employees how to turn each contact with your customers into a positive interaction that fosters goodwill and word-of-mouth advertising.

Our knowledgeable host guides your staff through 13 fast-paced sections
covering formatting, professionalism, and much more.

Email lives forever. Make sure yours doesn't haunt you.

Every email conversation between one of your customer service representatives and your customers can be jettisoned around the Internet in a matter of hours. An embarassing conversation could cost your company dearly in terms of damage to your brand.

Ensure that every conversation between your company and your valued customers is handled professionally by investing in Undeliverable: Email Etiquette for Today's Workplace.

Topics covered:

1. Introduction	8. Censor Yourself
2. Address Fields	9. Sending Attachments
3. The Subject Field	10. Professional Closings
4. Addressing Recipients	11. Proofreading
5. Grammar & Punctuation	12. Responding to Email
6. Formatting	13. Good News vs. Bad News Email
7. Message Clarity & Brevity

Informative animations teach winning techniques

Crisp, clean graphical animations that reinforce valuable information will keep your employees alert and learning.

Numerous examples of accepted email conventions are contrasted with the common and unprofessional emails that so many of us are accustomed to receiving.

Dozens of graphical animations highlight the good, the bad, and the downright horrendous
when it comes to customer service via email.

Entertaining examples highlight pivotal concepts

Humorous real-life reenactments will both entertain and educate your staff. Undeliverable: Email Etiquette for Today's Workplace is no borefest. It's fast-paced, yet thorough. It's professional, yet fun. And it's sure to improve your customer relations.

Would you complain out loud about a co-worker's personal hygiene? Hopefully not.
Don't do the same via email as the consequences could be disastrous.

Undeliverable provides verifiable training

After watching the program, your employees can help prove their mastery of customer service email etiquette by completing four interactive quizzes.

Upon successful completion of each quiz, they will be presented with a unique completion code. These completion codes can be entered into our website for verification. Your employees can then print out a certificate of completion.

Printable certificates of completion are awarded to employees passing all four interactive quizzes.

$99.95