Undeliverable: Email Etiquette for Today's Workplace
Master professional email ettiquette with this entertaining DVD
E-mail communication has quickly become a preferred method of contact for many of your customers. Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.
Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for handling customer service issues via e-mail. They'll also learn how to avoid those disastrous errors that plague so many companies.
Undeliverable ensures a more knowledgeable staff and satisfied customers for years to follow.
Features & specs:
- 13 fast-paced sections
- Includes 4 interactive quizzes
- Printable certificate of completion
- Train an unlimited number of employees with 1 copy
Watch our Undeliverable DVD: Customer Service via Email video
Help your employees master email customer service
An increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.
If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.
Enter Undeliverable: Email Etiquette for Today's Workplace. This comprehensive customer service email program will teach your employees how to turn each contact with your customers into a positive interaction that fosters goodwill and word-of-mouth advertising.
Email lives forever. Make sure yours doesn't haunt you.
Every email conversation between one of your customer service representatives and your customers can be jettisoned around the Internet in a matter of hours. An embarassing conversation could cost your company dearly in terms of damage to your brand.
Ensure that every conversation between your company and your valued customers is handled professionally by investing in Undeliverable: Email Etiquette for Today's Workplace.
|1. Introduction||8. Censor Yourself|
|2. Address Fields||9. Sending Attachments|
|3. The Subject Field||10. Professional Closings|
|4. Addressing Recipients||11. Proofreading|
|5. Grammar & Punctuation||12. Responding to Email|
|6. Formatting||13. Good News vs. Bad News Email|
|7. Message Clarity & Brevity|
Informative animations teach winning techniques
Crisp, clean graphical animations that reinforce valuable information will keep your employees alert and learning.
Numerous examples of accepted email conventions are contrasted with the common and unprofessional emails that so many of us are accustomed to receiving.
Entertaining examples highlight pivotal concepts
Humorous real-life reenactments will both entertain and educate your staff. Undeliverable: Email Etiquette for Today's Workplace is no borefest. It's fast-paced, yet thorough. It's professional, yet fun. And it's sure to improve your customer relations.
Undeliverable provides verifiable training
After watching the program, your employees can help prove their mastery of customer service email etiquette by completing four interactive quizzes.
Upon successful completion of each quiz, they will be presented with a unique completion code. These completion codes can be entered into our website for verification. Your employees can then print out a certificate of completion.
Burning Questions: You Ask and We Answer
Want to ask your own Burning Question?
Now, if there is something that you need to know about this product that we've omitted, please send us an anonymous question and we promise to answer it within 1 business day.