100% Satisfaction Guaranteed

We're human and sometimes we make mistakes. But, when we screw up, we always make it right.

Any issue you bring to us will get our full attention until the issue is resolved. We know that sounds like a very generic statement, but we truly mean it.

When you call, you will speak to a human being.

We must clarify that we have to sleep, too. So, as long as you call during business hours, you'll speak to a live, human being, who speaks fluent English. (We're not big enough to have fancy, automated systems. We're also not big enough to have outsourced our customer service to another country.)

1-800-476-1991

Concerned or upset about something? Here's the owner's email address:

Vat19.com's owner is Jamie Salvatori. If you wish to speak to someone "in charge", he's your man.

Send your nastiest emails to:
jamie - at - vat19.com (replace "- at -" with the "@" sign).

Curious about returns, exchanges or replacements?

Basically, we'll take back anything within 15 days of receipt of the item. However, a few stipulations do apply as we sell a wide variety of items.

Check out our full return policy.