Returns & Exchanges
30-day money back guarantee
If you are not satisfied with the items in your order, please send them back to us within 30 days of receipt in their original condition for a full refund.
You are responsible for return shipping fees unless there was an error in shipping.
Please note that food items cannot be returned.
If the product is returned and it is not in its original condition (including all packaging), we will deduct a 15% restocking fee from the refund.
We cannot exchange any product if it has been opened. Also, we cannot accept exchanges on food items.
If an item arrives damaged
If your product arrives damaged or broken, please contact us immediately and we will send a replacement.
Initiating a return
Contact us for an RMA #
Call us at 800-476-1991 Monday-Friday from 8:30am - 5:30pm CST and we will issue you an RMA # for your return.
We will not accept a return without an RMA number.
Tips for packing your return
We suggest that if you are using our packing material to return the item that you double-check that it is closed securely. This is especially important for items that we initially shipped in a padded envelope. The self-sealing glue is only meant to be used once, so make sure that you tape down the flap.
Please note that Vat19.com cannot be held responsible for damage to products that occurs from improper packing.
The original shipping fee is not refunded
Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't eat the cost of shipping. It just wouldn't taste good.
Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. While we spend a good deal of money on labor and packaging, we're only going to deduct the actual postage amount. We'll pay the "h" and you pay the "s" (ya' know, from s&h, get it?)
Refunds are not available for purchases made using BitCoin. Instead, please contact us regarding store credit.