Testimonials from some of our satisfied customers.

Enjoyed your Vat19.com experience? Tell us how it went. Or, if you had a problem, please let us know, too. We're here to help!

The response I got from Donna was top notch. I'm very satisfied in my dealings with her. Wish I got this kind of response from everyone I have dealt with. Thank you Donna.
A. D. Koval
Everyone I talked to and dealt with in Vat19 was absolutely awesome and I am so glad I have found such an amazing place to order uber cool products from.
C. Shearer
Hands-down the best support I've ever received; also this was the fastest response I have ever had. Much appreciated!
R. Phinney
Just to let you know, I did receive all four colored slush mugs today. They are all in great shape. Thank you so VERY much for all the time and trouble you took to make this order right. I appreciate it very much.
J. Meizelis
Thank you so very much. I appreciate the no-hassle customer service and will be purchasing from you again.
J. Svare
I just want to say how impressed I am with the shipping and products in my order! This close to Christmas, you kind of expect a delay, but my order came in fast than I could have expected! I am very pleased with the products as well! This was my first order and definitely won't be my last! Thanks so much! Keep up the good work!
A. Johnson
Received my order with two damaged candles. Called customer service and in a matter of "Seconds" your representative located my order and assured me that replacement candles would be sent out ASAP. Unbelievable customer service. I will recommend Vat19 to everyone I know.
T. Johnson
I heard about you from a friend, saw almost all of your videos and two weeks ago I purchased my first item the credit card knife. I received it today and it's just amazing thank you, everything went smooth and I have just purchased another one! So keep up with awesome videos and the the great service!
D. Niazov
Thank you so much for helping us out and sending us another worm. Our daughter loved it when she opened it and right away noticed it was broken into two pieces. But we really do appreciate you guys for helping us with the issue. We can't wait to post our pictures up with her excited with the new worm on Instagram and Facebook! Your customer service has been awesome and I just want to thank you guys again. We well remain a happy and satisfied customer and can't wait to order more cool and tasty things from the site.
D. Gulley
WoW!! I am so impressed with you (and your company). I know bad comments about companies, etc... spread faster than good ones. But, in this case, I have boasted about you and your company to several of my friends. I might end this email with 'look for more business from Hawaii!!! Thank you again for your speedy reply to my questions and replacing my nephew's flying alarm clock. You're thee BEST!
E. Rodgers
I just wanted to express how impressed I am with a recent order made through Vat19. I ordered the world's largest puzzle and had it shipped to Western Australia. It arrived as expected, in good condition, and the postage cost was amazing!

I look forward to highly recommending your website.
B. Allen
My name is Asha and I live in a little, little place called Miramichi, New Brunswick in Canada. I recently found your site (from YouTube) and I knew I had found something special. I just received my first package and I just had to send a personal thank you. You guys have the most amazing products, and amazing service but what impresses me the most is how apparent it is that your family at vat19 really care about what you do. From your burning questions section, to your extremely clever and original product videos ( hello Hans Gretel ;) ) you go the extra mile for you customers. It never occurred to me that certain postal services could charge me more because I have gummies in my package. But you guys told me!
I read from your meet the crew section that Jamie reads all the emails sent through this. So Jamie, if your reading this, thank you. I appreciate all your hard work and dedication. I even loved the little "your order made our day" on the packing slip. I've been telling everyone I know about your company, even my customers (I work at a liquor store lol). Keep up the awesome work, and I'll keep looking for more curiously awesome products!
A. Grant
I don't usually comment on websites at all. However, my experience with Vat19 was amazing. I ordered some picture frames from them. Within a week they were at my front door. After opening them, I found that one was cracked. That night I called and left a voicemail. In the morning I received a phone call from Rick. He told me they would ship out a new one immediately. Within a few days it was here. Their customer service is amazing. Highly recommend purchasing from them.
T. Obringer
I'm just responding to say thank you very very much! I wasn't expecting such quick and kind help! I know ordering things online can be a tricky business, so thank you so much for being so kind!
Happy Holidays!
J. Parker
Hi Team, Just got my order and wanted you all to know that I am perfectly satisfied with every item I ordered. Tell you the truth, I thought the stuff was going to be made-in-some-far-away-country-crap and be real cheap looking. But they are not. We are going to have some fun on Xmas and I thank you. This completes my Xmas shopping which I absolutely hate to do in the real world. Remind me when you get new and unusual/fun stuff.
J. Donofrio
Jamie and all the gang at Vat19,

I can't express enough mine and Lisa's thanks to you for the tour you gave Abby and Bizzy! They rated that the highlight of their St. Louis trip over Purina Farms, Grant's Farm, City Museum, and even Six Flags! I loved the Nam's Bits so much that I just ordered 20 jars to give to referring dentists. You really went above and beyond expectations. That's despite the fact that you had been out of the office the week before with your baby! The kids haven't stopped talking about it yet! Good luck with Vat19. You have a great company and I wish you all success in the future. Congrats on the new addition to your family!
K. Utley
Hi, I just wanted to let you know that the fireplace scented candles arrived and really do smell like a fireplace! Shipping was fast and service was great! thanks!
M. Taylor
I am incredibly impressed by your customer service, fast and efficient and well executed-thank you from the bottom of our ninja hearts. P.S. The soup bowls are AWESOME!
S. Weigel
I just want to say that my family loves dealing with your company! Your website is awesome and your ads are so fun to watch...we recommend to our friends to go to the site and view the ads just for fun! Even my kids grandparents watch them, now.

I think between my husband, my kids, the grandparents, and our friends, we have received at least 20 - 30 different items from Vat19. Every single one has arrived on time, has been in great shape when it got here, and was as good as your ad said it would be.

Thank you for being a company that treats your customers so well...and thanks for making us laugh, too. Your company seems unique among the same old blah blah businesses that abound the web. Yay you
P. Vermillion
You have done a great job at tackling our issue with shipping. We appreciate the above and beyond service you have provided. Having been a internet shopper for over 20 years we know very well things like this happen from time to time. You have done Vat19.com very well and rest assured they are in my favorites list and I will let others know of your great service. Thanks again!
T. Lake
I received the order today. Thank you for the excellent service. This pen was a replacement for a defective pen. This pen has no defects. It is perfect. Thank you.
W. Huff
I appreciate very much the quick response and resolution! I'll be a repeat customer, for sure.
M. Lawrence
Just want to thank Rick for replacing my Levitron Revolution so quickly. The new product arrived a few days ago and within 4 seconds of plugging it in I got it to successfully levitate a golf ball. Thanks again for the excellent customer service.
J. Mosher
Thanks for the great customer service. Hard to come by these days! Will definitely be ordering from you again!!
A. Cook
Excellent service! My kids love your items! I will definately recommend and order again! Thanks so much!
R. Kenneally
Thank you! I am certainly recommending your products to friends. Is there anywhere we can post a review about your customer service? Let me know. My daughter will be happy to know she will get her owl back. Thanks again.
G. Furumizo
I just would like to thank you for your perfect service. I received my order #348744 on the 19th (in Switzerland), just two weeks after my visit on your website. It's perfect for X-mas, my son will be very happy!
L. Michaud
Your customer service amazed me. I won't hesitate to buy from your site. In fact I signed up for your newsletter. Thanks!
N. Thornton
Thank you so much! Very impressive customer service. I was surprised to get a reply so soon, and from the owner himself. Thanks for being so great with this, makes me want to keep buying stuff from you. Now I am going to go "like" you on Facebook!
J. Deen
Thank you. I have to say that the pear shaped candles sent to me previously are just BEAUTIFUL. Thank you again.
E. Michalkowski
This is the second time I have ordered from Vat19. I am very impressed with the quality of products, the shipping time, the pricing and the overall experience on this site! I am sure I will be ordering again sometime from Vat19. I love the different, interesting products that are found here!
T. Miller
I received your .50 Cal bottle opener and have been very impressed with the speed of delivery, professionalism, and over all energy, enthusiasm, and creativity of all products. As a U.S. Army veteran, the fact that proceeds from the bottle opener go to wounded warriors means a lot to me. Keep up the excellent work!
P. Crnkovich
Thanks for your prompt reply in taking care of the defective lens mug. Not only are your products awesome - so is your service. Much appreciated as I really love this mug.
J. Elam
Hi. I discovered Squishables from your site back when your amazing video for it came out. Since then, my friend bought a Rooster squishable for his girlfriend here on Vat19, and today I ordered a Hedgehog and Mini Hedgehog (from Squishable.com b/c of their sale) My brother bought a pumponator back in the summer last year at a local store because of your site. Thanks for being AWESOME! :)
S. Dantowitz
Just wanted to let you know that I love watching all of your videos, you guys are hilarious! I bought the Hans Gretel bottle opener for a friend and it has provided us with much laughter! Keep the music videos coming, they're my favorite.. (Especially the Das Boot one!!!!! <3 Joey in that one!) Keep up the great work!! From a fun Canadian, eh!
C. Stier
Dear Jamie!

Thank you for confirming this.

I was told that my friend received this the other day indeed. Thank you as well for your prompt delivery of my order and reply to my email.

Have a great day ahead!
I. Lee
Well, that's awesome. Thanks, I appreciate it. I'm actually in the military myself but this is the first time I've ever had to ship to an APO address, so I didn't really know what I was doing. Glad you guys caught it though, and decided to do something about it. Most people probably wouldn't care, so that in and of itself speaks volumes about your customer service. You ended up saving me a nice chunk of change, and may have kept my shipment from getting lost. Always love that. So again, thanks. That's amazing. I'd give you a high five if I could. Like, really, that's awesome.
T. Garst
I just wanted to drop you a note saying thanks for the great customer service on my order. The prompt service was great and you can be sure that you are now on my preferred list of companies and I will be telling everyone I know about your stuff and recommending you highly!
M. Hansen
I absolutely love the things you sell. My family was very happy with the quality ofYour products. Thanks for the wonderful gifts and service you provide. We will definitely recommended you to our friends.
V. Johnson
This has got to be the coolest site EVER!! I bought a mighty wallet for my bro and he loves it! Thanks for the great service! After my order came, I received a post card from a Rick thanking me for my business! Very cool! Thanks for everything and good luck!!!
E. White
HI, my name is Jessica Ramey and I just wanted to let you guys know how much I love this site and your products. I ordered the Star Wars darth vader flash drive for my brother for Christmas and he loved it! He thought that was the coolest thing ever. What I was really impressed with was the fast shipping. I ordered it and then like 2 days later, it was here and ready to wrap! I'm planning on picking up some of those cups with the cracker pocket in them also! Again, you guys are awesome, carry awesome products, and also make freakin' awesome videos! Please keep them coming!
J. Ramey
Hello Rick:

I just wanted to write to thank you for your prompt and excellent customer service. Our replacement gummi bear lamp was received yesterday, and I was impressed to see a note on the packing slip asking the manufacturer to do a QC check on the battery compartment and USB cord prior to shipping it to me.

Vat19 has impressed me with its friendly and efficient handling of this problem. You made it easy for me, and I will now be a repeat customer. If you have a Customer Testimonials section on your website, please feel free to share my comments.

Thanks very much.
M. Rein

Thank you very much for your help today. I walked away from that phone call feeling totally relieved. Also, Thank you for taking care of the shipping. That was unexpected and such incredible service. I would absolutely do business with your company again for the outstanding customer service. Have a fantastic holiday season.
K. Nastassia
Can I just tell you that I can't recall ever being so excited to give a gift for Christmas? I ordered the Beardo for my husband for Christmas. It is every bit as fabulous as it looks on line - maybe even more fabulous!
L. Boganowski
Thank you so much for my recent purchase. I ordered it hoping but unsure whether it would arrive before Christmas, but 7 days after placing the order, and 11 days before Christmas, it arrived at my home all the way in Australia - which for most online stores is unheard of. This is the smoothest transaction I have ever had with an online store, and I've ordered from hundreds of places. I will DEFINITELY be returning to Vat19.
S. Rand
Wow, that was fast - thank you - I really love your site and your customer service efforts are obviously remarkable.
A. Guarino
My order got here in perfect time for Christmas. I am extremely happy with it and it was just as advertised. Having a 15 year old that plays the piano makes it an even more special gift. I am sooo glad that I found your site online. I will positively come back for more purchases.
R. Wilson
Thank you so much for your prompt mailing of my son Andrew's, product and bringing me our shipment in mint condition. My son is going to be so thrilled this Christmas when he discovers I actually got him what he wanted from his favorite on line service. This will definitely not be the last order we have with your company.
Again Thank you, It has been a pleasure doing business with your team. And have a Merry Christmas.
E. Jensen
I just ordered 4 things and they weren't supposed to arrive until the 12th of this month and they got to my house today on the 8th! And I love everything! I really did not expect them to get here so soon. A big THANK YOU to everyone who works for Vat19, I will DEFINITELY be ordering more things for you guys!
K. Davis
Your customer service was great! The Giant Gummy Bear on a Stick I ordered was delivered timely and fully intact. My boyfriend loved it! Thanks for carrying all of your curiously awesome products.
J. Babula
I just had to write & let you know that I was very impressed with your service and your packaging of my gift that I ordered. I ordered it on the same day that I ordered multiple gifts from other sites. I received yours first and was very impressed with how carefully my items were packaged. I was somewhat leery of ordering from your company since I had never heard of you - but I will definitely be a return customer. Thank you for your great service.
T. Bohar
I had ordered quite a few things this Thanksgiving weekend. The website said that the order would be processed the following Monday due to the holiday. So naturally I was ecstatic when I found it on my porch today (Tuesday)! Your videos are inventive and hysterical and your service is amazing. Thank you for making my Christmas shopping so much easier!
K. Prokop
Dear Jamie,
Thank you for your quick response. Your level of customer service is impeccable. I'll definitely be revisiting Vat19 again soon for my Christmas shopping.
S. Jiaying
Thank you very much for helping me out! I gotta say, other than usps dropping the ball, my whole Vat19 experience has been excellent. It looks like I found my Christmas shopping venue!
B. Barry
Thank you very much for all your help! I am very impressed with your customer service.
B. Keidan
This is amazing! I have never had this great of service through on online site purchase! I appreciate this so much and will be happy to bring my business back to Vat19. Thank you again!
V. Vincent
I can't believe such a quick response, and that you are refunding my purchase....what can I say. THANK YOU and I will most certainly pass this experience on. Thank you again, and I have confidence in purchasing again and strongly suggesting a reputable company such as yours.
S. Kervick
You guys are amazing. I received the snail tape dispenser in two days. Keep offering cute things and I'll keep coming back. Thank you so much!
S. Rosenberg
I am in love with Vat19! Ever since my first purchase, I keep coming back! Every gift I have purchased has astounded the person I am giving it to! You guys do amazing work, I know who I am recommending to friends!
J. Hiney
So far, I have ordered twice from this site. Both times were great. Amazing,thorough customer service, super fast shipping, products came and worked perfectly. I tell all of my friends and family about this place. I also have a few more things in mind to get :D
P. Quirk
Wow, that is impressive service! We love your videos, and find your products intriguing. Thank you.
A. Winters
Dear Jamie,

We cannot tell you how impressed and happy we are with the treatment that we received from Donna, you, and Vat19!

While no organization can be responsible for all of the products that pass through its hand, clearly, Vat19 clearly values its customers and stands behind the products it offers.

Because of your remarkable consideration in refunding our purchase, your professionalism, and your personalized handling of our problem, we will most certainly think of Vat19 first for gifts (for ourselves and others). We really wanted to come back to you in the future and now you've made that a certainty!

Thank you, Jamie, for your excellence and thank Donna for us, please. She is a most remarkable representative!

We'll be sure to spread the word!
R. Heller
Hi, I'm just writing to say I'm so pleased with the overall service provided by Vat19. I must say, it's unusual to find a place that has such interesting products that will ship so quickly, as well as respond to customer inquiries to quickly. Not only that, but the selection doesn't fall short, and the prices are generally fair. All in all, I'd like to reiterate that I'm very happy with the service here at Vat19, and will definately buy from you again. Thanks!
E. Snowe
You know Jamie, never before have I received such helpful, accurate, heartfelt, and speedy customer service before in my life. Vat 19 is one of my favorite websites, and I have told every soul I know about it, and it's great potential, and awesomeness! Keep up the great work, I have never been this pleased in a company. You have really hit the jackpot with this website, and I wish you and your company the best of luck, and know that me and my family and friends will forever be your loyal customers.

Great to know that there are still exciting and trustworthy vendors in the world today. I can't thank you enough for your services.
R. Miller
Incredible customer service. I made a mistake in my shipping address and moments after I sent a panicked email to try to catch it, I got a response from Jamie saying everything was covered. He even corrected another mistake I made in the new address. Absolutely top-notch service and I'm looking for other people I can send 5 lbs gummi bears to.
E. Moser
I'm beginning to sound like a broken record as I write to say thank you once again! The replacement "hug" arrived today :-) and all is well. I am truly impressed with how you run your company! It's so refreshing to experience excellent customer service....sadly that seems to be a lost art with many businesses, so it's nice to see that you are keeping it alive and well!

Thank you and continued success for a long and successful future.
P. McDonald
I received the other sweatshirt and it’s perfect! Thanks again for your quick assistance Jamie!
T. Kesterson
Thank you for your prompt service of sending another item to replace a faulty one. I am very happy with the service and will recommend your service to others.
K. Wheatley
Wow! You guys really do have stellar customer service :)
E. Jin
That is by far the best customer service ever!!! Will make sure to rave about it online.
B. Liekweg
Easy ordering, FAST processing and delivery, the best Giant Gummy Bear and Giant Gummy Worm we've ever eaten! We will recommend your site and order from you again. Thanks!
R. Tindall
I wanted to thank you for the 5 pound gummy bear that I purchased from your company. I am a teacher at SCHS and brought it in on my birthday for the students. They loved it. I used it as an incentive for good grades. They have been bragging about their studying and good grades! Thank you. I teach Science to freshman and this has been a wonderful incentive.
P. Patterson-Anhalt
I received my new snail tape dispenser today. Thank you guys so much! This one tears the tape with no problem..sharp as can be! You guys are awesome! I will definitely order from you again!
Have a great day!
J. Snyder
Over the years, I have dealt with many companies, businesses, firms, corporations, online operations; you name it, I've seen it. Some of them have had the typical customer service desk, a help section, a feedback menu, and many other forms of "customer service." To date, however, I have yet to experience the level of service provided by Vat19.com and its staff. There is nowhere else I know that not only do concerns and other forms of email get responded to within a very short period of time, but that the owner of the company is often the one to deal directly with the customers. The one time that I ran in to difficulty (the breaking of the inkless metal pen) the response that I got was quick, and friendly, again, from yourself, the owner of the company. No questions asked, you sent me a replacement product, which arrived today. There are so many words that I could use to express both my appreciation and my admiration for the way that your business is run, yet, I will let my continued purchases from your store do the talking for me. You've got a customer for life out of me. Many thanks again and I look forward to my next purchase!
D. Makrides
LOVE the finger drums as I have a real drumkit too.Can`t stop pressing the demo button 10/10 for service and a great product
Will definately buy off you again a big 10/10 guys
F. den Elzen
Thank you so much for your quick response and action. I am impressed by your excellent customer service and will continue to recommend your site.
A. Enlow
Not only does Vat19.com offer fun and exciting products that you can’t find anywhere else, their customer service is unmatched! Thanks for the awesome selection, quick delivery and best customer service I’ve experienced in a long time. I will recommend your site to all of my friends and family.
J. Harris
Thanks for giving us such great customer service! It's a rare and welcome find these days.
M. Templeton
A few months ago, I ordered your curiously awesome Mini Shopping Cart Office Caddy to put on my desk at work as a pen holder. I work in real estate and let me tell you the amount of attention my little cart gets! Everyone comments on it, how amazing it is and they are suprized that it's fully functional... and reasonably priced! I have even referred about a dozen clients to your website. Thank you, Vat19.com, for showing us the cool, fun and AWESOME way to shop online!
C. Tynan
Just wanted to let you know the replacement arrived quickly and undamaged. I really appreciate your wonderful customer service. The frames are up and look great. I tell everyone about them and the great customer service we received.
J. Joseph
Once again I am very impressed by your customer service. I won't hesitate to order from Vat 19 again in the future.
J. Steed
Thank you for the prompt replacement item! It arrived today! Great customer service!!!!! Will definitely think of you in the future.
B. Sadowski
Thank you for the refund, the order arrived in less than 3 days from ordering, outstanding service all around.
A. Budri
I ordered the fireplace candle on Saturday afternoon and it was waiting for me when I got home from work Monday. I have been burning the candle for a couple of hours now, and it smells just like I have a fire going in a fireplace. Awesome product and service. Will tell others about Vat 19. Very impressed.
J. Sloss
Hi! I just wanted to send a quick note to thank you so much for the great service! I ordered a gift for Christmas and it was my first time from this website and I had sent in my order, next day I had shipping confirmation, and the very next day I got my bracelets!!! Couldn't ask for better =)
Thanks very much!
T. Ross
I received my order on Wednesday as promised. It was a pleasure shopping VAT19. I’ll be happy to spend my money here again! In fact I have just a few more gifts to get later tonight and I think I’ll be able to finish my shopping on Vat19. It’s a great site with great videos, even better products and outstanding service.
D. Keel
I just want to let you know that I've been reading all the silly questions the people ask and then your GREAT replies. You guys are really doing an awesome job and I absolutely LOVE your videos. It is so funny. I know you are busy answering some more silly questions, so this message doesn't require a reply. Keep up the excellent job you do! :)
A. Direne
Thanks for a simple, efficient ordering process. You offer EXCELLENT service and I will definitely recommend you.
L. Caponetti
Thank you so much. I do appreciate you taking care of this for me. I will definitely spread the word about vat19.com and the excellent customer service. Happy holidays.
E. O'Connor
Oh goodness, that was fast. You guys are great. Thank you so very much!! This has been a great shopping experience via internet. I will definitely tell my friends.
P. Merrill
I just wanted to let you know that my package got earlier than I thought! You guy are most certainly awesome!
B. Neumiller
I just wanted to thank you so very much for the fast shipping and awesome products. I've recommended you to all the girls I work with so they can all have giant gummy bears too!!
L. Vik
Your website, philosophy and products are all amazing!! I just want to know where your business is located so that I can apply to work for you someday!
C. Ezquerro
I just had to send you guys a quick message and say that I love your website! I've never liked something so much that I wrote to a company. The videos are hysterical yet clever and you guys have alot of cool stuff. Thanks for making my shopping 100 percent more enjoyable.
C. Yeetz
Just got a handwritten note from Donna in shipping thanking me for shopping at Vat19. It made my day. Thank you for having the hands down best customer service I've encountered anywhere on the net (and I shop a LOT of places). Need something awesome? Vat19...and...done!
J. Shaevel
I plan to do all of my xmas shopping here. Love the site and the unique items. Sometimes I come on here just to crack up at the video demos! Yep, that was it, just a lil note to share my thoughts/appreciation.
J. May
Thanks very much for my order you guys are really the best!!! My son loves the magnetic thinking putty and the skyball that bouces 75ft.
S. Perez
Thank you so much. This is wonderful customer service. You all have some really neat items which will make great gifts come Christmas time. We (Elizabeth and I) watched some of your entertaining videos.
P. Dunaway
Just wanted to say thank you for all of your help in fixing the situation we had with our order. The new one came in perfect condition and now my brother in law couldn't be more happy. The next time we have money to buy something, we will definitely go to Vat19.com to find it! Thank you so much!
F. Bartow
Keep the great products and the fun sense of humor coming! Can't wait to see what you have next!
C. Kline
Thank you very much for being so honest and dependable. My son and son in law loved the gummy bears. I'm sure I'll be ordering with you in the future and I have passed your website on to other friends.
M. Zega
Just wanted to compliment you on the amazing job you do with your videos and newsletters. The gummy shot glass video is beyond hysterical. I send your site to everyone I know!
M. Cassera
Dear person who I'm going to assume is the oh-so amazing Mr. Jamie Salvatori,

Before I request anything, I'd just like to tell you for the billionth time that your super duper awesome company is probably the most empyrean business stature I have ever come across in my young life. I want to thank you for hours upon hours of entertainment via your products and your advertisements of them.

The real reason for contacting you once again is that I am curious as to why there hasn't been a second Vat19.com YouTube video of Jamie (or any other staff member, for that matter) getting on his soapbox. Your first (and only video in a supposed "series" [hence the term "Volume 1"]) was extremely entertaining and simply delightful. I'd appreciate it if you did something similar once again, if it isn't too much to ask. I mean, it's not like getting in front of a camera and irradiating your natural awesome is quite as difficult as creating a Gummy Bear wonderland of over 60,000 edible gelatinous forms for pretty much the best video ever. I just think it'd be nice to get to know the cool people running the site better, even though we can already see how flipping rad all of you are solely based on your advertisements and other videos you already have out. It would just be nice. But even if you don't, and I'm assuming you won't based on just one person making a silly request, I (and pretty much everyone else who's awesome enough to matter) will still think that you are all pretty much the most wonderful company ever. Thanks.
S. Sultana
Thank you so much. I greatly appreciate your quick reply to this. Amazed at how fast your company replied. Very refreshing. Thank you again.
D. Farina
Thank you for your prompt response. I appreciate it. I truly find your products amazing and your website awesome and funny and would recommend it to my friends who are gonna be the lucky recepients of these wonderful mugs.
T. Calayan
I just wanted to drop a line to say I think your newsletter and your site are really clever and creative. I discovered the site last fall and requested the Buddha Board for Christmas (I got it. Best boyfriend ever.) and just love browsing all the fun products you have.

The newsletters are a really great idea with the cute story and promo code, and as a former marketing exec, I applaud you for making me actually read your emails. They're the only newsletter I get! :)

Happy St. Patrick's Day and birthday, and keep the newsletters coming!
L. Turner
I discovered your site when looking for Christmas gifts and it is my favorite online shopping store. If i had a lot more money than I do now, I would buy every single one of your products. P.S. - I think you should bring back the mini-arcade games because I never had the chance to snatch one up.
A. Cox
I just placed an order that has already shipped...nice job. I really like the way you guys do business...very nice product selection along with a humorous twist.
G. Sutton
I have totally enjoyed your website and videos. Thanks for the fun.
V. Simmons
Thank you I received my order and the magnets are absolutely awesome.
R. Sipek
WOW! Thanks! This is wonderful customer service and as a Sales Manager, I commend you. I realize this isn't always the case, but as a first time customer, you now have my repeat business and word of mouth to shop your website!
L. Esquivel
Jamie, Thanks so much for giving my request such quick attention!!! My Daughter and I truly appreciate your assistance. This is the first time I used Vat19 and thanks to you and Donna in shipping it won't be the last. I will suggest your company when others are looking for a reliable on-line service. Thanks again. Happy New Year!!!!!
C. Kutreyan
I have never had such excellent service and I'm 64 years old! Finding what I wanted and ordering was a breeze, even though this was my first purchase from you. I ordered my items on late Sunday evening and on Tuesday I was opening my purchase! And everything was just as I ordered, packaging was great! I will continue ordering from Vat19, especially for all those special items that I can't find anywhere else.
J. Callender
Thank you for your help, but I dont think I will end up needing to return the purchases. I think every thing will work out just fine. I am, however, very pleased with your customer service and will purchase things from your company again. Thank you with your help.
C. Shaw-Pigeon
I ordered on Friday and received on Monday. I don't believe I've ever received a package so quickly. I know the recipient of the guitar string bracelet will love it. I will definitely be ordering from you guys again. :)
C. Hanback
Just wanted to say how pleased I am with the service I've received and the quality of the product purchased. So refreshing to buy something online that is precisely as it is advertised! Thanks a lot.
A. Langton
I placed an order on Tuesday, got free ground shipping, and my package arrived on Thursday. Staff was very polite...selection of products is awesome! Got nearly all of my Chirstmas shopping done all at once on one website! By far, this is the best online company I've ever used :) Thanks for everything!
A. Kobylinski
I don't think I've ever had as good of service from any company I've ever dealt with. Not only will I recommend you, but I will continue to watch your site for 'cool things'. Thanks so much. Service means so much.
D. Wolfred
My second box has arrived in incredible time. I thank you all so much for your wonderful customer service. I am one very happy customer!
D. Dow
I was totally shocked when the items I ordered just yesterday arrived today. Thank you for such fast service.
L. Hardy
just wanted to drop a line and tell ya'll that you guys ROCK! my order has already arrived after placing it less that 1 week ago and your site is the easiest site i have EVER ordered from! my product that i received was even better than the picture in the catalog. keep up the good work and awesome products!!!
W. Conway
I just wanted to let you know I ordered one of your World's Largest Gummy Bear yesterday and I couldn't be happier with it. I was buying it as a Birthday Present for my husband and ended up giving to him early .. He loves it. A fun gift for anyone that loves gummy bears as much as my hubby. And the shipping was super fast !!! I look forward to doing business with you in the future. This has been a lovely experience.. I will be recommending you to friends and family.

Thanks For everything
R. Bennett

She loved it! You guys have to make sure to keep these in stock! The World's Largest Gummy Bear would be a bit too much, even for a gummy fanatic like her. This 1.5lbs creation was just perfect though!!! Thanks for purveying such awesome products to people like us! Haha. Can't wait til my Slush Mug arrives on Monday!!! YAY!
D. Darden
I ordered a Corn Popper last week and when it came, unfortunately, it was broken. I called your office, spoke to a pleasant woman who assured me she would have another one sent. I was very surprised to see it on my doorstep today, two days later! Thank you so much for your wonderful customer service. This was my first time ordering from Vat19, but it won't be the last and I'll pass on the good word on your products and service. Keep up the good work!
P. Parker
Vat19 may be funny with their product descriptions and videos, but they're plenty serious about customer service. I sent an email about a piece missing from a product's box, received an immediate response telling me they were on the case and WITHIN DAYS had the replacement part, sent directly from the manufacturer. Thanks, Vat19, for your terrific customer care and a very cool array of products.
K. Juhl
OMG this is the most huge gummy bear I have ever seen..and I have tasted it..and it is AMAZING! You all have awesome products and congratulations for coming up with the gummy bear....it is fantastic and very yummy! I bought the pineapple bear...MMMM!
J. Proctor
Hello Jamie,

I just received the replacement order...the bookends are perfect!

Many thanks for the outstanding service.


S. Bansal
S. Bansal
Again, I want to thank both of you for your extremely prompt response to this situation! As I said before, I was purchasing this item for my brother and his fiance to use as part of their "candy buffet" for their wedding reception. The
main reason I ordered from your company at the time was because your Monster Margarita Glass was the "cheapest" pricewise. I must say that in
the future, whether you are the "cheapest" or not, I will be ordering from your company just because of the wonderful customer service I received during this transaction!!!

I look forward to doing business with you again in the very near future!!
M. Snarr
Dear Jamie,

Thank you so much for your extremely prompt attention to this problem!! I am sure the UPS driver left it at the wrong house, (although none of my neighbors said they received the package -- it's possible he was on the wrong street or something!?!) In any case, I do appreciate your quick response and your time and efforts in providing excellent customer service!! Not only will I be purchasing from your company again, I will certainly be recommending your company to my friends and family!! Thanks again!
M. Snarr
I can't believe how well the Thermos Soda Can Insulators work! I purchased one set to try and ended up ordering an additional FIVE sets for our own use and as gifts. The proof for me was when I left a bottle of water in the car for about 45 minutes. When I opened up the bottle to take a drink, the top portion was warm BUT the part of the bottle insulated was still cool. I may even purchase more sets. Thanks so much for offering such a wonderful product!!
L. Todd
Thank you for answering my question so fast! I found so many items I just cant live without at Vat19! So, I guess I'll start shopping.
R. Yankey
Thanks so much for looking into this for me. Wow-I am really impressed with your service. While I'm sorry this didn't work out, I will definitely use you in the future and recommend you to my friends. I can't tell you how helpful you have been-thanks again and I look forward to ordering more from you in the future. I'll be on the lookout for the credit.
S. Covich
I just purchased a red iPod building block speaker, and I love it! Your site had the best price I found including shipping. I ordered at 10:00am, and it was shipped the same day that I ordered, just as you promised - and the shipping was fast too. You have a lot of fun products on your site, I'm sure I'll be back to purchase something else. Thanks! P.S. I love the little touches of humor you've added throughout the site - 'search and destroy' gave me a good chuckle!
A. Prossack
I am happy to have found your website! The gifts I purchased at your online store were a hit! Your shipping was quick and your website is fun.
I will be back! Thank you for your excellent service and attention.
K. Daugherty
I received the package today, immensly pleased with the service. Thank you so much!
M. Poirier
Good Afternoon!!!!

I wanted to let someone know how much I enjoyed shopping on your site yesterday. The site was super easy to navigate and the videos were “awesome”….. They (the videos) have their intended affect… I have no idea what I would do with the dinosaur coin bank but the video almost convinced me I could not live without it…..

I bought enough ambient dvd’s to last a lifetime – with the looping and all….. J but didn’t bother to shop around as it would have felt like betrayal….. (how do ya like that)….

I digress…. Great site… Great products… Great customer service…. Thanks…
T. Miller
Just to let you know my butter crock arrived safely and in one piece today. Your product and international shipping information are clear and precise. I will definitely shop again :)
M. Smith
Hello, This really isn't a question but more of a "Thank you" note. Just wanted to say that i discovered you website by accident searching for something on google. I have been browsing it for an hour and think it is just amazing. Your choice of products are simply awesome and i want to buy them all. Please send thanks to the team that picks the products that you sell. I think its great you can go to one website and actually find interesting things to purchase for friends, family, or whoever with great prices! I love the videos, keep making them. They make such a difference when purchasing a product. I don't think i have ever been able to see a video of a product before actually buying it. Keep it up.. Love your stuff, Sent your website to all my friends... Regards, Meir PS. Even though i am a poor medical student in NJ, i still bought a few things!
I just wanted to thank you I do alot of buying on line and your company is excellent to buy from. I'm in Iraq now so I ordered your 5-1 beer glasses to be sent home so I would have them when I got home. I called my wife and she told me one came broken So I call your company and it was replaced no questions asked. You dont find this great service these days, Again Thank you. Sgt. Dan Adkins Iraq.
Sgt. D. ADkins, Iraq
Thank you very much for your quick response and outstanding service! If there is anywhere that I may post some positive feedback, please let me know and feel free to use my email as a testimonial. Thank you.
W. Barksdale
Thank you.......Your customer service is above and beyond.....I will certainly refer you to friends and family. I 'll come back again to see what other goodies you have to offer.
J. Panthera
Have told my friends about your website - this is the first time I've
ordered from you and you're wonderful. I'm still waiting for my 2nd order to come in but know it will be just as great. Thank you for your so-prompt shipping and response to my inquiries! Don't know how you do that but it's great!
S. Cooper
I wanted to thank you for your fantastic service. I recently purchased a wind chime alarm clock that did not work. Today I received a replacement that works perfectly fine. Thank you very much for your time and consideration.
J. Bullerwell
LOVE you folks. Started by buying the practical "Rules of the Road" for a new driver, have since strayed to the soothing (Ambient Calm) and the goofily intriguing (walking pencil sharpener). You are a refreshing retailer in a clogged shopping world.
P. Ferrier
Dear Vat19.com,

Thank you for your generosity. I received the DVDs and CDs. Your business ethics are to be proud of and I intend to recommend your company and products, despite my maddening problems with a CD. Mistakes will happen and you have responded.

Thank you again.

Kit Taylor
K. Taylor
Well heck...if you guys didn't do it again! I LOVE the items I ordered!...and just received today. I've been buying from you...forever...and am never regretful. I got the 'you are here' mat
and lava (usb) lamp for my brother's birthday in June. There is NO WAY I can wait until June to give them to him. He's gonna flip. I just tried out the lamp and just may need some of those for my classroom of 4th graders.

Congrats on your growing business and thanks for offering different items at great prices that are of quality! (Dogs, cats and birds in my family enjoy the DVD's.....got one for hermit crabs? hehe)
M. Smith
Hi folks, I just wanted to tell you how much I'm enjoying the Ambient Calm DVD. I totally love it.
I'm doing a womens spa retreat this weekend and I know the women will love the calm setting. Thanks much, D. Harris, Massage Therapist
D. Harris
Thank you so much for your assistance. I'll be sure to keep you guys in mind for the future. It's rare to get great customer service like this anymore!
M. Camblor
Hi. I'm 66 and used the Ambient Art dvd on my tv during a Christmas party. It added another dimension to the party - everyone loved it. I hope you are going to do western American and other art videos, architecture/architects, etc. as I keep this dvd on a lot of the time. I also got a ambient fish and fire but the art is absolutely the best! Thanks for a wonderful dvd.
L. Gibson
I appreciate that, you guys are awesome, I didn't expect to have this replaced being that is was so long ago when I ordered, now that is what I call
standing behind your product, I only wish other companies would be like this. thanks so much.
J. Wren
Just a note to say how impressed I am with both your standard of service and your products. Two DVDs ordered 10-19 and arrived here (in the UK) 10-25 (today). DVD's are brilliant. Everyone in the family very, very impressed. It's amazing. No-one wants to watch TV, they're just sitting mesmerised by the 'fire'. A huge thanks and well done.
R. Armstrong
Love your product line... Keep going!
P. Boehme
I must say [the Ambient Series DVDs] are really wonderful. The residents have enjoyed them greatly.

Just a few ways we have enjoyed them...We did a "Masterpiece Watercolors" activity -the fine art program was a very inspirational background that kept conversation going. The Orchids and Flowers videos are especially lovely! We have enjoyed those during the times we do hand/back massages or nail glamour.

(S. Weatherford is a senior residence activity director)
S. Weatherford, Life Care Services
Thank you so much for the orchid DVD. It's fabulous! I will take it to my next Orchid Society meeting as I'm sure they'll love it. I take
orchid close-ups but these are amazing.
P. Leontsinis
I got my order today and am thirilled with my "student driver" magnets. It appears that people respect my son's driving (KEEP AWAY) better with the magnets on my car.
J. McCandlish
Just a quick e-mail to say thanks for the incredible disk and the even more incredible delivery. Faultless!!
A. Ridgard
I have received the package of my vat19 order thanks. The dvds are awsome. Great product...
M. Quintal
I'm very impressed that my order was shipped out the same day I actually placed it online. Love your stuff!
M. Campus
Thank you! I'll be telling all my family and friends about your products and service. Happy Holidays. Jackie
J. Brewer
Hi, just a quick note to let you know that we recieved the dvd this morning. (excellent.) thanks for the brilliant fast service and all the best for the future!


S. Tempest
Thank you for the fast, efficient service and the videos are all that you claimed and more. Keep up the good work and I look forward to more creative videos in the future. Sincerely, Susan W.
Susan W.
Firstly, great, well laid out site and good prices! Well done. I was really pleased to see that you sell these DVDs internationally, and region free from your website. Everything else on your site is so well laid out, informative and helpful. I saw Ambient Water at a friend's house and wanted to get a copy, I am sure I'll end up buying several for friends and family as everybody who has seen it really likes it. That's it really - great product, good website, good price. I will be recommending your DVD and service. Thanks, Ed.
Ed B.
Thank you for your efficient web site, low prices, quick delivery, etc. I LOVE you guys.

You have made my life a lot easier during the holidays!
Penny A.
Thank you for your nice email. I have purchased many of your products for our clients here at Cairde Wellness and everyone loves them. I'm
sure I will be purchasing more in the future.
Tracey C.
I purchased the Ambient Fireplace" dvd on your site and received it within three days. I was thrilled to get it so quickly and I have been enjoying the DVD immensely ever since!! I love it. Thank you for making my first experience with Vat19 a great one. :)
Rina C.
Vat19 amazed me the quality and quickness of your support. Donna replied to my email and shipped out a replacement all in the same day I contacted her. You guys are awesome!
S. Smith
I used you because the company I would have ordered from could not ship because because of the snow storm in Northeast. Flat rate shipping was prompt --ordered Tuesday received Friday. I contacted you twice by phone and received prompt courteous answers. Product exceeded expectation. Will definitely use you first in the future.
J. Manning
Wanted to let you know my order arrived today. Wow, that was fast. Thank you.
S. Kenyon
Thank you for your prompt response and solution to our problem. Amazing customer service!!
J. Sorensen
Just wanted to say thanks my family and I love everything we ordered. U guys did a great job packing and sending it out quickly and safely. This was my first package from vat 19 and it certainly won't be the last. Again thank you.
Z. Woods
Wow ... I am impressed. Thank you for responding to my complaint. This is TRUE customer service. I value a company with customer service.
D. Stelmach
I would just like to take a quick minute to show my appreciation to you guys. You have the most wonderful videos on YouTube and the most fantastic minds at work. I absolutely love your service as well. Please continue doing what you're doing, you guys are AMAZING.
S. Masud
Vat19 have the coolest things, best services and ships worldwide with reasonable shipping cost! And its the best thing ever to chance upon vat19 cause i live in another country.

They answer all your questions, problems and respond truthfully. and srsly i cannot stress how great their service is. they literally are like guardian angels. they helped me with my problem step by step and refunded me after every step was completed. I'll definitely would buy soooo many more things from them:)
J. Chong
My family and I think that your guys' items are really creative and interesting. We do realize that we can get some of the product you sell at Amazon and other online stores but we would buy from you because vat19 comes up with the best and hilarious video to advertise. I never thought I would enjoy watching an ad so much and even re-play it 3 times! :) My personal favorite video you made has to be Beanboozled. You guys did such a good job we are actually going to buy it! So you can count the Lim family in on that one. Keep up the good work and keep coming up with fun-family friendly videos to go along with your product. Thank you!
A. Lim
Hello Vat19, I have been visiting your website for a very long time. I am such a big fan that I memorized the Das Horn music video. Jon, Joey , Eric , And Jamie are my Favourite People. I have recently ordered the slush mug, and the gummy bear key chain but trust me I will be ordering more when I save up my money. When I am older I would like to work for Vat19. Thank you for reading!
J. Gobes
Thanks Donna, Your kind service just makes me want to order more from you all. My nephew was really wanting this mug for Christmas. Have a Happy Thanksgiving and a Merry Christmas!
D. Heiser
Good Evening! Just wanted to let you know how happy I was with your product and your super fast shipping! I ordered a Buddah Board for my granddaughter's birthday on Sunday evening and she received the package Wednesday in plenty of time for her birthday! You guys are awesome!
D. Duran
Just wanted to say how impressed I am with the professional manner and concern shown to my 9 year old son Jacob. Thank you for treating him as you would any adult with his purchase and refund. Absolutely fantastic customer service!!! I would not hesitate in allowing him to purchase from you guys again. By the way, I love the videos. Keep up the great work!!!
S. Kane
Hello! I just wanted to Thank You for everything - from the person I spoke to on the phone before I ordered, to the disguised delivery box (which really helped with surprising my husband), to the item I purchased - the rubber band shot gun! That gun is such a great design and a lot of fun! I wish you much success with your business!
R. Labbe
Hello, vat19 just want to say your service is amazing I got my gummy bears earlier than I expected, your company is amazing I will definitely be ordering from your website again, thank you.
J. Allen
Wow! thank you very much for such quick and excellent customer service!
Y. Takaluoma
Thank for your prompt refund. The rest of the products were stellar and I will shop from your company again.
Dr. K. Terry
Hey guys I got the Buddha Board for Christmas and I love it!! You guys are awesome and I love your products!! You're insane and tell everyone there at vat19 hey for me!
S. Morse
It worked out just fine, so my problem was just not stirring enough! Enjoying a nice Dr. Pepper Slushee right now, thank you guys, you're the awesomemest XD.
J. Ryder
Just wanted to say thank you for the excellent customer service. I will recommend your company and use you in the future!
E. Kean
Oh, Jamie, thank you so much! That's such wonderful news :) you all have been so fabulous; thank you!
J. Ching
Thank you very much for replacing the broken LED light for me. I greatly appreciate it. The shipping was fast, and I just want to say how nice of a staff you have. I will be sure to order more products in the future. Thanks for what Vat19 is today.
A. Reigs
I have ordered a lot of things from this company, and I plan to buy more in the future, every time there is a new product, I'm HOOKED, keep the curiously awesome stuff coming!
J. Ahmed
The order arrived Friday afternoon.l Thanks for the very quick reply and delivery. I am very pleased and will order again when I need a unique gift. Good job!
K. Trentman
Thank you very much for your quick response. My son will be delighted. This was our first time buying from Vat19, and your responsiveness has provided a super positive first buying experience!
J. Mazerolle
Yes, I did receive the shipment. Thank you for the promptness with which you handled this issue. I look forward to future dealings with Vat19.
R. Calek
You, Jamie, are awesome. Your crew is awesome. Your videos are awesome. And last but not least, Vat19 is awesome. I come to your website, sometimes, just to watch the videos. Priceless!
A. Stewart
Hi Jamie! I would just like to say how much of an amazing job you are doing! Your videos are hilarious and you never cease to make me laugh and make my day! Thank you so much for your time and have an awesome day. :)
J. Vail
I want to let you personally know that your service and delivery is outstanding!!!!! I received my parcel within a week. I am very impressed. Non of your competitors can match this and we have tried a few. I have some parcels that I ordered from Amazon before Christmas that has not been delivered as yet.
A. Papadopoulos
Just a quick message to thank you for the products you shipped me. I paid a crap load to get it here on time which is obviously the shipping cost not your cost but it came on time and in perfect condition! I am very impressed and this has been one of the most positive online purchasing experience I have had in a while. So thank you and keep up the good work! Love your videos and ease of use of your website. May I suggest more cool products to select from. There is a lot of cool stuff out there you could also be selling. But overall thank you! I will be sure to order from your site again.
S. Cook
I received my item 2 days after the order!!! Thanks so much VAT19! I will definitely purchase from you guys in the future! These are the best products on the internet! Thanks so much!!!!
E. Magill
I must say first that having live humans standing by saved me a lot of time and headaches. Keep it up. I ordered from you before and was so satisfied, I placed an order again. A mix up happened and your customer service rep and supervisor were so friendly and immediately sent a replacement order. I totally trust ordering from you in the future.
D. Catone
Received the DVD and wanted to thank you for your VERY quick service and packaging!!
N. Carman
This was the best service (the most efficient and fast) I got from a store outside my country. Certainly be back with you.
A. Nogueira
Thank you for your response. The package did arrive and my daughter just called to inform me. Your quick and professional response was greatly appreciated and we will do business again.
D. Blackmer
My experience with Vat19.com was one of the best experiences I’ve ever had with an e-commerce site, both quality and service wise.
R. Baldwin
Thank you so much for your quick response and the absence of the usual hassle that goes with something like this. You guys are great!
K. Cates
Dear Vat 19 staff:

I have received my replacement gummy bears on a stick and they are perfect! They are not shaped like a box like the last shipment. Thank you so much for your quick response and for replacement without any hassle!

Thanks again!
K. Kyle
Just want to say thanks for unbelievable fast shipping across the pond!! (the cup is great) I will definitely shop again.
K. Martin
I would just like to say thank you for the great customer service and quick response I received. I will definitely be getting another gummy when the
weather cools down. Thanks again, you have earned a repeat customer.
F. Delgado
Thanks for the excellent service and the wonderful product! My son loves it and is so excited that it actually works great! It is 90 degrees and he has a laundry basket full of loaded balloons for a battle soon to begin!
S. Gessler
Hey guys, I just want to thank you for everything. Two weeks ago, I ordered the Giant Gummy bear on a Stick for my friend. She loved it. I love all of your products and look forward to your videos in my inbox.
T. Nance
Wow, you guys are awesome! I can't believe you take the time to make videos just for one customer! It still didn't login but that's fine because I just found out that you don't have to be logged in to use a promo code, and that's all I was worried about. By now, it's obvious that my computer is just screwy =). Anyways, thank you for having the best customer service I've ever seen! I'll be sure to order something very soon...
R. Zemke
Hi Jamie, Thank you very much! The replacement popper has already arrived! amazing service.
M. Wolaver
Thanks for the quick fix. You're an excellent company.
J. Lesnick
Thanks for your extremely timely response... and here I thought I was going to get round robin'd like I have with other companies. Thanks for showing me there's still companies out there that care about the customer.
E. Lorenzen
This is really wonderful service. I just received an E-mail the replacement has been shipped. Again my Gratitude and Thanks, I certainly will not only purchase from you again but will highly recommend you.
T. Sheehan
I received the 'Inkless metal pen' today! That was super-fast shipping I must say! The pen is as good as it gets! It's a bit different to use than my other 'micro pens', due to the threads on the base..But, I've got a 'fix' for that later on. Thank you VERY much for the killer service! I've already spread the word! You guys rock!
S. Dovi
I ordered a present for my friend on Friday, and it was here by Monday. I was surprised because I don't think I've ever recieved a package that fast. I just gave the guitar string bracelet to my friend today by the way, and she loved it! So thanks for everything, and I will definitely be ordering from you guys in the future! :)
M. Price
Hi! I just wanted to let you guys know that I bought the Worlds Largest Gummy Worm for my daughter's birthday and she loved it! It was a huge hit with her and all of her friends. You guys have the coolest items ever! Anyway, kudos to Vat19.com! We love you guys!
C. Stewart
WOW, excellent customer service. I will definatly order again!! You don't see customer service like this anymore. Love it!!
Y. Ryan
You are the BEST Jamie!! Thanks so much. Have a Merry Christmas!!
C. Toth
Wanted to take a second and write a review of my first purchase with Vat19. I was initially drawn to the site by the prices and great videos. I purchased two coffee mugs for a great price. The items shipped quickly and arrived 3 days later. Great service, shipping, and selection!
C. Reich
web site is awesome --very user friendly! Ordering was quick and easy. Product info was excellent and seems to answer every probable question. Thanks!
S. Berdini
Thanks for the great service. I received my order on time as promised. Seems to be just what I needed. Thanks!
J. Fisher
Wow thanks for the prompt reply. That is awesome! I'm so glad I found your site :) I love your products.
M. Zammit
What great service...Hard to find now a days. Thank you again....
L. Tkaczyk
Thanks for the prompt reply and not only having awesome
things on an awesome site but having an awesome attitude towards
customers! So refreshing. :)
J. Shaevel
Dear Jamie, I received the magnet, for the putty, on Thursday. It works well. Yesterday, I received a new AK-47. It was opened earlier today, inserted batteries and it works like a champ. THANK YOU very much for correcting everything. Shopping on line can be a bit dubious at times, though, I have never really had much problem.You have restored my faith and, as products come along, I will be a customer for life ! .....Your personal attention impressed me but your actions cemented your dedication to superior service.
B. Fischer
You guys are awesome. I love how straight up all your videos are.
M. January
Thank you! I appreciate you taking care of this.
K. Grim
Thank you so much, Jamie. I really appreciate it. These mugs are really terrific! I showed them to my family and friends and everyone wants one now!
C. Metoyer
Hello and Thank you! I must say that I hardly order on line and was a little worried...however the items and your service were excellent, so hence come March for my other son's birthday I WILL be placing another order with you!! Job Well Done!
L. Welcome
Thank you! I am very happy with my item and your service. I will definitely refer you.
A. Rose
You guys have been great, all the way through. We didn't get this one thing in time for Christmas, but through no fault of your own. And otherwise, I was greatly appreciative of your speedy and cordial service--all too often a thing of the past. It's a pleasure doing business with you, and not only will we be back, but we'll be happy to spread the word.
Thanks again, and best wishes for your continued success.
M. Raven
I just wanted to let you know how happy we were with your prompt service and fast shipping of our pepper mill. We will recommend your company whenever we can.
E. Allen
Wow - a company that still believes in customer service. How refreshing! Thank you for the apology - which is really not necessary as I know these things happen. But it's appreciated. Will definitely do business with Vat19 again.
C. Beidel
WOW. I'm impressed with how fast you responded. I was really afraid that would be a big issue. Thank you, Thank you. Have a nice evening.
T. Walker
I am very impressed with how quickly you processed my order, and the items are high quality. Thank you! -A fan
M. Thebeau
Thank you for the quick response and understanding in this issue. You have far exceeded what I was expecting. I truly appreciate your help!
L. Whitefield
Just received my package! I love it all!
T. Hagley
We love your website and the things you have! Keep 'em coming!
D. Cohen
Wow, great customer service! Thanks!
J. Lee
Hi, I got the replacement sleep machine. It does not have any of the problems that the one I returned had. Very pleased. Thanks for the great service.
C. Eriksen
Jamie, Thank you so much for your quick response. I really appreciate your help.
R. Tepfer
Hello, It was a pleasure discovering vat19.com. I already had a few good laughs. Keep it up. Cheers.
H. Persijn
hey guys.. just wanted to let you know... in case the question ever came up again...My Gummy made it to Baghdad from Long Island NY in one giant delicious piece.. he spent 2 weeks in transition and had no problems with the heat..
T. Tamar
Jamie - Thanks for responding so quickly and accommodating. I am glad to have found Vat19 - not only because I am a gadget fan and love finding new things, but also it is great to find such a company. Have a good day.
K. Wilson
Just the right mix of humor, description, video, clean navigation and, of course - awesome products that keep me opening my email.
J. Rockett, TN
I love your website. Always looking for unique gift items for friends and family and I think I've found them in the drinking party game coasters...maybe I'll keep them myself?!?!
J. Elliott, MN
The Port-O-Pong Beer Pong Table was the hit of the party! Great Fun. Thanks so much!
K. Miller, NJ
Many thanks to all your staff for sorting out our little problem. Your customer care is second to none. I won't hesitate to recommend your company to friends and family. Thanks again.
M. & M. Fagan
Just wanted to let you know how delighted we were with the Ambient Water DVD. It's fantastic. Absolutely brilliant
M. Ward
Many thanks for the great gifts I purchased in this and a later order. The large gummy bear, gummy bear soaps, and fireplace candle were particularly awesome.
A. Thornburg
WOW! I'm impressed. I ordered this on Monday, and it arrived on Tuesday. Thank you. :-)
M. McVeigh
Thank you very much. My daughter had a field day looking at your mini catalog. She's already picking out what she wants for her birthday in April. I found your site through Amazon because I was looking for the lego ipod speakers. I figured I'd just visit your store instead and had a blast looking at what offer. You'll definitely get another order from us! :-)
A. Turner
Cool--thanks again. I love your website and will definitely come back to get Christmas presents.
G. Lewis
I'm delighted to be able to tell you that my DVD order arrived safely at my home In New Zealand today, just over a week after despatch. Freezing rain is pouring down outside but, thanks to you, I'm sat cozily in my lounge enjoying the sight of a beautiful log fire on my TV. Many thanks.
P. Cox
All items arrived today, fantastic products and great service! May I also convey my sincere thanks to you and your staff for a flawlessly superb online international transaction!
T. Packer
Thank you for such wonderful and fast customer service. Dammmmn. That was super fast. Thanks much!
A. Stevens
Thanks so much and I love your products!!!
J. Ball
I so enjoy your garden CD of birds constantly singing and chirping. We live in a new subdivision without mature trees so there is no where for the birds to sing from. I play it all day long. Thank you so much.
P. Bradley
WOW! Thank you so much for your response. I am very happy. Thank you again for being so nice and timely.
D. Down
Jamie, We really enjoyed the Ambient Fire DVD during the holidays. I have a 65 inch tv and the Christmas Tree was just next to the wall unit that houses the tv. I have a large extended family and people started popping in on Saturday the 23rd and It went right through to the 27th and everyone had a comment about it. What I liked is the fact that it starts over and you don't have to do anything. Its a great DVD. Thanks, R. Elliott
R. Elliott
I wanted you to know that I received my package yesterday. I am so pleased with the quality of the DVD's. I bought two as gifts, and two are for me. You guys run a first rate business, and I will surely buy again.

Thanks for making it all so easy.

Best wishes,
Scott in Wilmington, DE
Scott in Wilmington, DE
Wow! I already received my order today! Just in time to have a "fire" for the holidays! :-) Thanks!
Happy customer, J. Harper
J. Harper
I bought a bag and absolutely LOVE IT!
L. Magoulas
J. Brown
Thanks for your ambient sleep dvd. I recently took it with me on a business trip. I set my laptop next to my bed and cued up the dvd. I slept fantastic to it!!!
D. Caldwell
I enjoyed shopping on your website. The samples, discriptions, and clever commentary during trailers really caught my interest. The ordering process was clear which is a necessity for a technophobe like me. Can't wait to see the product. I expect to be a return customer.
R. Rhode
Thanks again, Jamie, for the excellent customer service. Have a fantastic weekend! -Alisa
A. Hartwig
Thanks for your note. It prompted me to order some more of your excellent products. Keep up the good work. Harry
Harry S.
Thank You, for putting the service back, into customer service! I hope you have a wonderful holiday!
Michael C.
Thanks for the thank you, its not something you see every day.
I will be sure to tell my friends about Vat19
Dan C.
Thank you for sending the DVD so quickly- we are totally impressed.
Cheryl S.
The support was very timely and helpful! I was given clear instructions and great service! Knowing this makes me very likely to shop here again!
D. Metzler
I'm really satisfied, The answers to my questions are really clear. Surely I'm going to buy a lot of great stuff at Vat19.com
A. Taino
Thank you for your quick response to this need. We will definitely be doing business with y'all again! You have a very unique store! Merry Christmas!
L. Pierce
I'm here to say that I recommended Vat19 to all of my friends, keep up the good work. From: A happy customer =]
J. Pedrini
Received my ordered Ambiant Flames cd in the mail this afternoon. It's just what I was hoping for! I'm going to share your website with a local Fireplace store in hopes you may get some more business. And by the way, your site sure has some interesting items I've never seen before. I'll be visiting your site again sometime for sure.
J. Short
I just wanted to tell the company how much I love their products. They have something for everybody. It is absolutely wonderful to be able to shop on the holidays and know you can get something for everyone all in one site! My boyfriend also loves the products. These gifts can make anyone feel young at heart. That is such a blessing to have with all the stress during these times. Just wanted to give a big two thumbs up and say keep up with the awesome work!

p.s. - we all love the youtube videos as well! Informative, yet witty and entertaining! :)
A. Abner
Thank you so much for the stellar customer service. I will for sure buy from you guys every chance I get. Have a happy holiday. Thanks again.
M. Setzer
Hi i just wanted to thank Richard with helping me the other day :D and all other of you at Vat19 :) Thanks!
J. Asaralijev
i received the iphone 5 case it’s PERFECT, thank you again for the fast and good service.
J. Veenstra
I ordered a inkless pen from you about a month ago. I just wanted to say thank you very much for your efficiency! There were no problems with my package and it was delivered earlier then expected. Thanks again!
N. Naidu
I just wanted to send you all a great big THANK YOU for the awesome birthday video really made me smile:) Yall are great and your products are awesome! I think one of the best web sites I have seen ! You are so creative with your marketing and your products are the best.... so THANK YOU for that!!!!
C. Mcniell
Thank you so much for your help in this matter. Rick, you have been great to work with and I appreciate your great customer service.
E. McDonald
Thank you so much for the fantastic customer service.
B. Robinson
Thank you for the replacement shipment. It arrived today.
Wow what a quick response to my initial concern. The professionalism of how the damaged product was addressed and replaced eliminated any concerns about using your company. I look forward to doing more business with you. Happy holidays Vat19!!
M. Kubal
L. Egger
i'm from Brazil and i received the vat19's product perfectly, in few days. Thank you for the amazing "Guitar Pick Punch". Probably i'll buy with you guys again.
T. Xavier
Thank you for being understanding and correcting the issue. Your great customer service has ensured that I will be pleased to place future orders from your website.
A. Highsmith
Hi, I just wanted to contact you about my order. It came almost a week early! It was meant to come on Fri 20/07/12 and it came on Sat 14/07/12! I was very pleased with the quality and excellent cutomer service! There is no doubt that I will be buying from you in the future.
T. Sturgess
Vat19 comes out with the BEST, hands down, BEST products that my friends are jealous of and I CONSTANTLY promote you guys to everyone. I shared the world's largest gummy bear with my chamber singers group and we still didn't finish it. IT'S THAT AWESOME!!!!
C. Janis
I just watched your medal bottle opener video on Youtube and I think I'm in love with you because I was literally laughing so hard I started crying. So I just wanted to let you know that it was hilarious and Joey, Jon, and Jamie were PERFECT. But Joey is perfect in anything :) So ANYWAY I LOVE YOU and you should make more videos b/c I kind of live for them. For realz.
Thank you for sending me my ukulele kit. It made me very happy. I watch the Vat19 videos all day until my mum tells me to stop. I like the funny ones. My dad also got the Trap-a-Crap ... it works.
H. Sartori
Hi I just wanted to thank you guys for such great service and how quick my delivery has come , you have great products I hope to order more. By the way the worlds largest gummy bear is awsome!
D. Waltman
I wanted to let you all know that I received the worlds largest worm and could not believe how big it was. I am an avid gummi worm consumer and was shock to see the size of that thing. It was a birthday gift from my son and his girl friend. Needless to say that it was the hit of the party. Thank You again for the Party Favor.
D. Jones
I ordered a slush mig a while back, and i wanted to say it was totally worth 10 bucks! i will definitely know where to go when i want something curiously awesome!! Vat19's the place to go! I will be sure to tell all my friends about you guys!!! Keep on selling!!!
L. Anime
My products arrived this evening, and i was thrilled when i opened it! i simply ripped open everything and spent the whole evening and night playing it!

First, i put the Slushmug in the freezer, and i went to check out other products, and all the products came in one box, and the Skyball bounced extremely high that it actually reached my ceiling!

As for the Van gogh Mug, it couldn't be better, it was really awesome and well made, and the ear really disappear when i made myself a hot coffee!

The other items are: Icosoku, Magnetic thinking putty, the mighty wallet and the buddha board.

This is actually my first time purchasing things online, and it's really pleasant. I would definitely buy more stuff from Vat.19 in future. The service was really good, my emails were replied really quickly, and so is the burning questions.

By the way, the Party Gummy bear video is awesome!!
D. Chu
I wanted to "Thank you" for taking the time over the holiday weekend to schedule a shipment replacement for me. I opened the package yesterday and it was delivered in good condition.
L. Foster
Thank you for responding so quickly. You guys have outstanding customer service. I am still interested in making a purchase once the item is in stock. By the way, your product videos are hilarious and creative.
R. Deluna
Thank you so kindly for the speedy reply during the holiday weekend! I will keep an eye out for the new replacement. If I have any concerns I will call right away when I receive the package.
L. Navarro
Thank you so much! I cannot thank you enough! You guys at Vat 19 are amazing people! Thank you very much.
M. Doyle
Hello, I am just replying to let you know that I got my Hershey's candle. It is fantastic! Thank you very much for your time. I will be sure to buy much MUCH more. And I'll even spread the word around about you guys as a little tip. Have a good time!
S. Haidinyak
Since checking out Vat19, I have found quite a few items that I liked and ordered a few. The shipping time was fast and I am super happy with everything I ordered! There really are quite a few things anyone could find here, for birthday/holiday gifts, toys and games for leisure, and even something useful for everyday. I highly recommend Vat19.com to anyone, you're really going to love this site as much as I've come to love it!
A. Benavides
I ordered buckyballs and they are not just amazing, they are addictive! They shipped to my house in three days. I was so excited when I got them. I love this site! Its amazing and I will make many more purchases from Vat19.com!
O. Lane
When I bought my Q-man it got in here in 2 days! I love it and I will buy tons of more curiously awesome stuff from you guys!
C. Baynori
My package has arrived and I am sincerely satisfied! I cannot wait to give the present to my dad on his birthday!
A. Geraerts
Just wanted to send out a quick thank you!!! What great customer service!!!
S. Stangroom
Thank you for your truly amazing customer service!
I appreciate your help, and I must say..
You've gone above and beyond with speed and care!
Thank you again my friend!
And I hope to do more business with you in the future! *High-5*
S. Dovi
I am writing to let you know I really like the solar flickering candles. I gave a set to a friend and she loves them, too. What a neat product. Thank you.
T. Blumentritt
We got the glass. It is awesome. Thanks for all the help and the awesome customer service. Our next order will be the giant margarita glasses. Thanks again for all your help.
M. Graham
Just want to say that I love you guys and your unique stuff. You were so awsome to send me a birthday video on Dec. 16 and I will never forget your thoughtfulness. My Friend in North Ireland loves the piano wire bracelet as he is a musician and he wears it all the time. Keep up the great job you are doing and I pray that you have a super year finacially and in your well being.
E. Salley
Hello, i've just received my order yesterday AND IT WAS AWESOME, i ordered a Lego keychain flashlight and a pink pumponator for my sister, and let me say they are one of the most Curiously Awesome products we ever bought.We'll be definetly buying from you guys again.
A. Dang
Hey vat 19, I'm sending this email to let you guys know you have awesome products I did all my xmas shopping on this site for all my family and some friends and every single person loved their unique gifts. I just wanted to thank you guys. Ive told alot of people about this site my coffee table was a few of your fun items so when people are over they so intrigued about them they ask where to get them for themselves. Thank you again.
J. Moran
Just wanted to send a note saying I love your site. I just ordered a Christmas present for my best friend (yeah yeah I know a little late) With the shipping options, it will be here before I go back home to see him! Thanks!
C. Abbott
I would just like to thank you for the replacement Gummy Bear. I was very impressed with the customer service and timeliness of your response. I would highly recommend you to others if they are looking to buy a unique gift. Thanks again.
C. Harris
Thank you for the quick response and resolution. This is my second order with your company. You high level of quality and service will keep me coming back for more!
A. Chavez
Thanks! That was quick. Love the products on your site and the videos can't be beat. I'll be back to shop more.
B. Schmitz
Just wanted to let you know I got my order yesterday, it's a great item. Thanks a lot.
I. Bana
Love the product. The SleepMate is perfect to sleep by. The adjustments you can make on it are perfect.
J. & V. Reynolds
Thank you so much for your quick responding and a replacement! I am impressed of your service. I will definitely come back buy more!
H. Lee
We have received the replacement and are very pleased with it. Everything about this one works better. How do I return the defective one to you?
Thank you again for such excellent service and detail to customer care. Your company is refreshing!!
B. Johnson
I received my order today and I would like to thank you all for the excellent fast service. All the items exactly as what i expected. Thanks again & have a nice day :)
D. Al-Naimi, Saudi Arabia
Thank you very much Jamie! I appreciate the quick response!
D. Markovitz
I just wanted to let you both know that the package arrived with plenty of time to spare. I trust you all made it through the holiday! Thank you for your service - expect me to be back!
C. Devlin
Wow - what customer service! Thanks so much.
J. Feldman
Thank you! I got the package and it was in perfect condition!! I appreciate it.
V. Sochinska
I LOVE LOVE LOVE this site. It always makes me smile! This isn't a question but I didn't see a "rant and rave" section.
L. Cleo
Oh my god. I love Vat19. My friends and family have been watching the Tower of Clips video continuously. It’s a brilliant film.
B. Flanagan
This is the second time I have reviewed products from Vat19 and I must say, they have some of the most unique items I have ever seen on the web. I love this company! You won't believe some of the things they carry. They're truly out of this world. What a wonderful place to purchase gifts for the hard to buy for or just to treat yourself to something special and unique.
The Funky Monkey Blog
Thank you for the help, Jamie. I got the box soon after you sent the email and everything was intact.
L. Tardie, CA
Fantastic product and service, it was a pleasure doing business with you - thank you very much!
L. Swan
Just wanted to say, for as simple as the Park 'N Place items that I bought are, they are PERFECT. My mom loves the thing.
M. Zahn
just to let you know the Triceratops was a 100% smash hit with the 8 year old I gave it to. I thank you, had I not seen the commercial I would never have know about your site.
B. Josephson
Thank you so much !! I was remiss in letting you know how impressed I was with the speed I recieved my order. I had checked out a few sites with the items I wanted to purchase and for some reason I kept coming back to yours. Hope you and yours and the very nice people who work for you had a very Merry Christmas and have a Very Happy and prosperous New Year !! I will certainly be doing business with you again.
Catherine S.
Thank you again....You have been a great help and a lifesaver.....
I have enjoyed the clock too much to just let it sit! Thanks again.
L. Earl
Just a comment. I received this [Van Gogh Auto-open Auto-close] umbrella yesterday. I used it today in pouring down rain. Love, Love, Love it!
M. Stryker
We were enjoying the Ambient Fire DVD today (looks awesome on a huge flat-screen; it looks, in fact, like the entire end of the room is on fire. I finally clicked on the Other Products link and was knocked out by the Ambient Sleep promo, which led me to your site. (Ambient Sleep is in my cart, waiting for me to get enough energy to find my wallet and Visa card.)

If anyone could do a fireworks DVD RIGHT, that would be you guys. Very nice site, and cool cool stuff!
Thank you for your quick response. I will continue to buy from you and will also tell my Friends about your site.
G. Caulberg
Thanks, Jamie. I do have a spam protector that requires a response. You've been very helpful just knowing there's a real person that I can correspond with. I'm sure my CD will be here soon.
I probably won't talk to you again after my CD arrives, but I will recommend your website! Have a great Christmas, and thank you for answering!
M. Jones
Many thanks for your efficient service. Regards, A. Lumsden
A. Lumsden
I think you have a great company with excellent, creative ideas. Keep up the good work.
J. Juron
Hello, I love your fireplace scented candles, I was wondering, do they come in a larger version or a larger container, I just love the scent.
M. Artigas
Wow that was fast service!  Thanks Jamie!  I really enjoy my Ambient DVDs (This order is a gift for my mother, who loves fires, art, flowers and cats.  Not in that order)… I had ordered the (at that time) “Complete Ambient Collection” for myself last November.  My reason for getting them at that time was mainly the fireplace DVD.  You see we used to have a gas fireplace surrounded by stone with a wood mantle and a stone hearth.  We never used the thing because it heated up the room too much.  So I tore the guts out.  And I replaced it with a 34” High-def widescreen Sony XBR TV.  I put all the metal back on the front of the fireplace and with a custom shelf the TV fits exactly into the opening with a ?” to spare around all the sides.  It looks exactly like it used to before I put the TV in.  I have a center channel built in under the TV and 5.1 surround with in-wall and ceiling speakers all around (plus all the equipment is remotely mounting in a slide out equipment rack in the side wall).  I enjoy putting in your “logs and fire only” track and having people over without saying anything to them.  It takes them a while to figure out that it is not real.  I don’t know if you would be interested, but I could e-mail you some pictures.  Regards, Joel
J. Mullen
LOVE IT!!! Got it in 4 business days . . . Neat DVD!
Alex B.
Hi Just want to let you know that I received my DVD's today with no problems. Thanks for the great packing and fast shipment! Thanks for a smooth transaction!! Chuck
Chuck W.
I just wanted to write to you to say how thrilled I am at receiving my order from you today, only six days after placing it! For a Transatlantic delivery, this has been first class. Thank you so much.
William J.
Quick follow up, all clear and item got delivered that day. Thanks!
N. Vermolen
Vat19 is so curiously awesome, it is awesome squared!
C. Simm
Thank you so much for ur prompt response and help!! We just got the new owl light in the mail. Looking forward to purchasing more products from vat19. Thanks again.
H. Decker
Keep up the awesome work! I love the videos, they're what makes your company unique. I will definitely do business with you again!
C. Slater
Dear Jamie :) I want to inform you that my order just arrive in very good condition in Bucharest, Romania. And I will cameback with another order, in few days, because all my office colegues are very excited about my new items bring from VAT19! Thank you, one more time :)
C. Mihaescu
Thanks Jamie ! Arrived today - we are so pleased with these quality products.
T. Lee
my order got here super quick...kept track of it all the way, and what cool stocking stuffers. thanks for helping me get stuff off my list...
H. Jaillet
You get my recommendation for top customer satisfaction....thanks for the savings and keep me on you mailing list.
J. Marcial
Thanks for one heck of a quick reply! Nice to know folks care about doing a good job a whatever they undertake these days. The temptation by so many in our country to do less than average is great and also frustrating for those of us who have a good sense of self and consideration for others. Erik
Erik L.
Donna was extremely helpful and nice.
D. Howell
I appreciate your rapid response and cheerful spirit.
D. King
I just wanted to say thank you for coming through time and time again. You make things so much easier for me, especially when it comes to gift giving.

I used to be horrible at giving gifts, resorting to last minute gift cards. But ever since I found your site, I'm always considered the best gift giver around. Not only that, but I have also found some useful things for myself.

So, I just want to say thank you. To Jamie and the rest of the Vat19 crew, thank you very very much!
G. Rafanan
I purchased Candy Magic Motion Activated Snack Dispenser and it came faster than I thought it would. I just want to say that I will certainly be a future customer. Thanks so much.
S. Halse
You were awesome! You helped ensure we received this most anticipated gift when the shipper screwed up. Made my son so happy. We will definitely buy from you again. Thanks for saving Christmas!
N. Letourneau
Hey there, I just wanted to thank you for the lightning-speed shipping and delivery of my product! I'd ordered a Christmas gift for my husband on Thursday, it shipped that same day, and I received it on Saturday. Incredible!! I didn't even have to pay an arm and a leg for shipping. Seriously, you guys are great and my husband LOVED the gift. What great customer service! Merry Christmas!
J. Lopez
I just wanted to say that once again I am 10/10 satisfied by your product and shipping. Thank you!! Awesome job, guys!
M. Warsinski
Thank you for responding so quickly and fairly! It is a sign of a well run business! I will definitely be shopping with you again!
P. Moreland
You have outdone yourselves. Thanks for the entertainment. That was hilarious. A loyal customer.
K. Eason
Thank you so much for how you have handled this request! I appreciate the speed, professionalism and understanding of your responses.

I have gone from disappointed about a defective product to very impressed with your customer service! I also want to note how simple the process was and how much I appreciate your decision to fully refund the money for the product AND the shipping!

I look forward to shopping at Vat19.com again soon and won't hesitate to recommend you to others. Thanks again!
N. Braun
I am confirming now, that I have successfully received this replacement order. The initial shipment was obviously lost somewhere. Thank you very much for your high level of customer care.
M. Vereshchaka
Thank you. I thoroughly enjoyed my birthday greeting! As a 74-yr. old senior, I can tell you it was the most original, sweet, birthday greeting I've ever received as a customer. Thank you again and God bless you all. :)
V. Jasinski
I just want to thank Richard B. and the Vat19 team for helping me with a problem we encountered with a product. It was resolved and a replacement product was shipped out right away. I can't thank you enough for being so understanding and helpful!
D. Highley
Thank you very much. I received the notice it has already been shipped. I appreciate your prompt response. Excellent customer service. Thanks so much again.
L. Walker
Thank you so much for your promptness in resolving this issue. This is my first time ordering from Vat19 and although there was an issue with the product, it was a great overall experience.
E. Speziale
Thank you so much for making this easy and stress free. I just posted something on FB about your company and told people to check out the site - I am THAT appreciative!
J. Zimmerman
Wow!! That easy! Awesome! My son really likes your site and will shop for something different with the refund. Great customer service!!
A. Hasty
hey guys just wanted to say thanks for the b'day wishes!!
your a very nice company with very cool stuff, i wish you all the best in your future business endeavors and keep up the good marketing! :D
A. Hill
Thank you for your help! I love what you do and your curiously awesome products!
E. Feng
Thank you for creating such a wonderful website that all of my family enjoys. at first i was wathching the videos on youtube but on the first video i decieded to go on the website.IT WS HEAVEN
H. Bowman
I bought the super illusion putty and it does exactly what I hoped it would. Keep up the good work and I hope you make more products in the future! Thank you!
M. Hough
Hi again! I did contact them and I received my package today. All the stuff was in place and I am very pleased with it! Thank you for working with me, and keep up the good work! Just to let you know, you guys have the coolest website ever! Ill certainly be back for more stuff.
G. Tsekhmistrenko
Hi there from France. I just got my cup in the mail so far so good the packaging was great......Thank you for the fast shipping Take care
A. Lajugie
I just wanted to thank you for your prompt attention to this matter and crediting my account. It’s so nice to have a company take care of any problems as expeditiously and painlessly at you did. We will be sure to visit your website for the upcoming holidays for some unique presents! Thanks again ( and yes my son had a great
13 th birthday).
L. Kurtz
I would first like to say thank you so much for the quick reply. I was really impressed by the fantastic service I have received from your company. It was not an inconvenience at all.

I appreciate the quick reply and fantastic service I haven't been able to stop telling everyone :)
T. Nowicki
Hi vat19 staff! My family and I are obsessed with vat19 and we hope you will make more products! I loved the mini shopping cart! Thank you!
A. Rab
I ordered spitballs and magnetic thinking putty. I LOVED both products! The shipping was fast to my home in north-eastern AR and the products were wonderful and fun. I adore all of your products and I will be making another purchase soon, if I can decide between all these curiously awesome products!
C. Whited
Jamie, thanks for the information about the new crew profiles. Yeah, I read 'em all! Wow, y'all sound like a company *I'd* like to work for... and now I finally know the identity of Hans Gretel, too :)
Thanks for being a Curiously Awesome group! And company!
J. Miller
Hey, just wanted to say that I'm fairly surprized over how rapidly my packages has arrived, and they all work awesomely! But I saw that this goes directly to you, Jamie, and so I was like "Hey, send him a mail" so yeah.... Thanks for being awesome :D
E. Rore
Hi, I am so impressed by your customer service I put your website on my favorites bar and will tell my friends to visit your site. Other companies could learn from your business model. Have a great weekend.
J. Margiotta
My niece just love her 5 pound gummy bear. I will be getting more in the future. I have friends who will be ordering too. Thank you for such great service.
T. Brunner
Thanks again for your help with my order. Someone here returned it in error... as advertised, when I called for help a real person answered. This really helpful person went to talk to shipping and re-sent my order out that same day. All of the items were great (curiously awesome!) and we're still playing with the "Thinking Putty." (a hit! but the adults won't let the kids have a turn...) I really do appreciate the great customer service and love all the great "stuff!" Thanks!
D. Zawodny
Thank you so much for your prompt and considerate response.
J. Davenport
Oh, man, I wasn't expecting this at all. I can't express my gratitude enough. You guys are truly amazing!
D. White
Just wanted to thank you for the fast delivery on the item I purchased. Your service was great.
T. Weimer
The Red Khet Laser piece has arrived in the mail today and it works
perfectly. Thank you so much for your support. I am very impressed with Vat19's Customer Service
B. Neville
Dear Sirs: Your videos are great! I love the humor you guys inject in your videos. They're a hoot. Always enjoy watchng any of your videos. Your video actors and team are awesome.
D. Meyers
Vat19 is a great place to find unique and useful gifts for everyone and anyone. The prices are affordable and the shipping is quick. Thank you so much for being so awesome.
A. Shalamoff
I just wanted to thank you for the amazing service. I ordered some converse socks for my friend, and they arrived sooner than I had expected. Not only that, but you answer any questions I have within 1 business day of me asking! I will definitely shop here whenever I want a curiously awesome product. Already made another order!
J. Haupt
We received our gummy worm and we LOVE it! Great job on the fast delivery!
E. Power
You're awesome. Thanks so much. I will definitely recommend your website.
L. Granato
Thank you for your curiously awesome product and your dependable shipping. Look forward to more awesome products!
M. Colleran
I freaking adore you guys. You're the best. <3 Thank you so much, and have a wonderful day!
Sultana A.
I want to thank you for your reasonable price for the scrubs. I researched 5 different companies for this product and yours was the best price, both for the price of the product and for the shipping. I thank you very much for that as these days everything is so expensive - one has to comparison shop. I look forward to doing business with you in the future. Thank you again for your kind service. Can't wait for my scrubs to arrive.
P. Hicks
Just wanted to say thanks for my latest order. I was watching some random youtube videos the other day and stumbled upon the gigantic gummy worm video, which ended up leading me to your site. I bought several neat little things that I found and got them very quickly. All of the items are just as good as I would have expected (quality wise). I have shared the things I purchased with several friends at work who have been looking through your site and are planning on making several purchases as well.

Thanks again!
N. Thomas
Thank you for your quick response I will recommend your site to all my friends and I will be back for more purchases in the future. I am a business women also and I appreciate your amazing service! Thank you again.
N. Lenoue
I got the best customer service this week. My Daughter ordered a large Gummy Bear for a present and it melted even though we had it shipped to my work. Vat19 answered my email right away about the situation and gave me a full refund even though it was no fault of theirs. Thank you so much for your customer service.
P. Nesselrodt
Thank you so much for my giant gummy bear! When the first one arrived it was melted, but i was so surprised that you just sent a new one right out. I received it today and it was in its full gummaliciousness! Thank you so much again, and your service is great!
K. Baker
Oh My God! I didn't expect that at all! You guys are freaking awesome!! Thank you so much. I've had a horrible week and this just made it all okay. There are decent human beings in this world. Thank you for the amazing and astonishing customer service you have shown me. I'll tell my friends about you guys. Thank you.
A. Abbas
I love you guys! Thanks for brightening my afternoon... again.
L. Day
I placed an order last week for a vinyl record frame. I received an email about an hour later that order was shipped. I received order today. I just wanted you to know how impressed I am. I can't beleive what quick service and great products you have. Customer service is lacking in 2011 but not at VAT19. Thanks
D. Depalma
Your videos are terrific! Better than YouTube or going to the movies. I've told many people about your website. It's the best thing on the Internet!
D. Rietzel
Just wanted to let you know that my replacement popcorn popper arrived in short order and intact. I thank you for your swift action and great customer service!

I personally have spent 15 years in the retail sector working, writing and teaching customer service training programs and applaud you for your efforts. I wish you much success with Vat19 and will definitely look to your website for more products in the future.
S. Haas
OK - I'm more than suitably impressed!

I'm always a little weary of ordering merchandise from the US, and more so when it's from a company I've never heard of! When I did learn of your company and looked at your website I was impressed enough to give it a chance.

Wow - talk about great service... it seemed that my order was placed, processed and shipped in the blink of an eye and I already have my adorable Hug salt and pepper shakers sitting in my kitchen (with 3 more sets tucked aside for gifts). You guys made the whole cross boarder shopping experience a breeze.

Thanks so much!
P. McDonald
I'd like to thank Vat19.com for everything they offer, I've never seen a website so dedicated to customer service. I feel like I know the guys who do the videos because they are funny and friendly. I'd rather watch your videos than some stupid viral video because no matter what you always have some sort of skit that makes me laugh. Keep up the great work and never lose sight of your mission statement.
K. Meads
I received my order yesterday at my work address. That worked out well, thank you. I gave my gifts (the huge gummies) to my kids and they LOVE them!!! I'll be ordering more shortly! I just wanted to thank you again for your help and assistance in getting my order shipped. I'd definitely recommend your company to my friends and family!
T. Campbell
Dear Jamie, Thanks for the clear and helpul information. You obviously know what you're talking about! Seems such a rare thing these days.
J. Voss
I just want to tell you guys that you are awesome and have some pretty amazing products. I was quite surprised to find out that you are right in my backyard in St.Louis and that it only took 1 day to receive my order. Thanks again.
S. Batey
I have bought several products from your site over the years and I could not be any happier with my purchases. Not only are your products fantastic; your customer service is unbelievable and your humor in videos and descriptions always keeps me coming back for more. Keep up the innovative work!
S. Meine
I received the replacement clock and I want to thank you for the excellent customer service. I have let family and friends know about the product and the excellent manner in which the issue was addressed. I haven't been this impressed by an organization in a long time.
L. Servais
Thank you so much Vat19 you made my my christmas awesome! My brothers and I got slush mugs ansd I also got strawz and jishaku and they are great! My aunt ordered them and she commented on how great the customer service was and how fast it arrived! Thanks again and this won't be the last time I am asking for things from Vat19!
M. Hauntl
Just wanted to let you know I got the parcel on the 23rd, just in time for Christmas! I couldn't wait so I gave my family their presents right away. They love them, I love them. Thank you very much! Happy Holidays!
M. Kwan
Received the snail dispenser yesterday.....just in time for Christmas! Thank you so much for your wonderful customer service.
M. Lutz
Thanks for your help, you guys! I got a lovely postcard after the new package - very carefully wrapped. Will shop your site again for any other occasions. Thanks!
J. Tran
Hi, I want to tell you how much I loved the birthday video. I have never had a Company do this for me before and it is so appreciated. I have sent it on to people on my email list to let them know what a great Company you are and to show them the wonderful and different items you sell. I pray that the New Year ahead will be the best ever for you guys.
E. Salley
Wow I didn't know vat19 existed until 20 minutes ago, and now I'm a super fan. Great products and great videos! If I didn't have a job I would watch all of them!
R. Medellin
Hey there (from the great white north - eh).

My order arrived yesterday, safe and sound, and (with it being into the Christmas season and USPS & Canada Post being super busy by now) made it here fairly speedy too.

I just wanted to drop a line to let you guys (gals too) know that the whole transaction, shipping, and the products, were perfect.

I do quite a lot of shopping and deals online, and the majority is from the USA - you guys are right up there in the top 5 to order from, and as for the products you carry, well you are second to none! LMAO

I will definitely be ordering again, real soon!

Thanks for a great experience and I look forward to my next order.

and btw, the inkless pen, although it truly is almost identical to using a pencil, and you have to use decent quality paper or it will just tear through it, is the most geeky, cool toy that I have in my arsenal of geeky, semi-useless, conversation piece, types of toys. I love it!! It even writes, and very well and very clearly, on my number one brand of blank DVD's that I use.

Thanks for an easy and speedy transaction and for quality stuff!
D. Sittler
I just wanted to let you know I received my replacement and it is perfect. Thank you so much for your prompt attention to this matter. I really appreciate it!
I. Hall
THANK YOU!!! Now I relax and order my gummies! And that is the single quickest response I have ever gotten from a company...let alone the owner!
K. Edwards
You guys are awesome it took no time at all to get here I'm sure my girlfriend will like it, thank you.
T. Weatherman
I recently ordered 5 glasses from your company. I wanted to thank you for the excellent job your company did in packaging the breakables. I was a little concerned about having the bottle of wine glasses and the margarita glass shipped but everything arrived in perfect condition. I love your site and will definitely be ordering from you in the future.
M. Smith
Thank you so much for your quick service and awesome products! It was my birthday yesterday and those were the BEST presents everI hope to get more things from Vat19 in the future!
Cam R.
I received my order today - very impressed with the quality of your products. The items I ordered were as great as what's described on your website (the videos definitely helped too). This was the first time I shopped at your website and I was glad I did. Will definitely come back. You guys are awesome!
D. Kan
Thank you so much for getting back to me so quickly about this, though and your assistance. I do appreciate and will surely be doing business with you again.
V. Phoenix
Thanks so much for handling this. I'm looking forward to doing business with you in the future.
A. Kereky
Just got the garage parking aid last week. How awesome to receive a product that is exactly as advertised, easy to assemble (less than one minute) and works perfectly immediately. I love this product. I feel so much more comfortable parking in the garage now. THANK YOU!
A. Kovach
My goodness, you all are really sharp. I've never done business with you before, but this has been a delightful surprise. Minimum info required on my part and you email me a few hours later that my order has been shipped! Can't beat that.
Compliments to you!
J. Randall
I just wanted to say thank you to whomever is responsible: The product mentioned (Jumbo Universal Remote) lists as no longer available, however you were thoughtful enough to leave the page up and include a link to a full manual in PDF format. That's REALLY nice of you folks, and I appreciate it.
D. Deville
Thanks a lot. You guys are awesome. Never been disappointed.
N. Williams
Thank you for your prompt customer service. I appreciate it!
B. Ernst
not only did i get my products in a speedy manor, but the gummy bears on a stick i got were extremely fresh and wonderful tasting. also, i really enjoyed the hand written post card that i got a few weeks after. it made me feel more comfortable with ordering again in the near future and made me happy to know that companies still care about their patrons. that to me is great customer service. i tell EVERYONE that i know how wonderful of an experience i had.
A. Penwell
Appreciate your kind consideration! The fact is that I like the excellent customer service your company provides! I will spread good word of vat19 to friends. Thank you and have one fine day!
S. Yap
I am writing to infrom you that my order has arrived today in perfect condition. I am extremely happy with the items and the fast delivery. Thank you.
A. Hann
Hello Jamie, Thank you very much for the quick fix! I'm really satisfied with the service from vat19!!
A. Hoover
Thank you so much for the quick response and fix. :) I will definitely be using you in the future.
A. Herron
Dear Jamie, Thank you so much both for your quick reply and your willingness to replace my tape dispenser with so little inconvenience to me. Your company deserves to do well. Good karma collecting, Vat19! :-)
A. Isenberg
Thank you so much for doing this for me. I sincerely appreciate your taking time out of your schedule. This is wonderful customer service!
D. Kateman
The gummy shot video is the funniest thing i have ever seen! the song is awesome and the video is hilarious!!! great job!
Kristen Madee
Wow, thank you. I didn't expect that. I will definitely recommend your site to friends in the future. Thanks again for your excellent customer service. It shows you really care about your business and your customers.
S. Lively
I hate to waste your precious time, but I would just like to say that you are all awesome. That is all.
S. Sultana
Thank you very much, Jamie! I appreciate your prompt response!
Q. Xiaoliang
OMG! That was so funny! Seriously.. I've watched some of ya'lls other videos (I really liked the "fake gift box" one) but this is AWESOME... the song is seriously cool.. because it does have decent singing but hilarious lyrics! kudos guys...
D. McLeod
Thank you very much for your thoughtfulness & speed! Your kindness is greatly appreciated.
L. Bitner
I love the high converse socks you make.
There the only brand I wear for socks. I have many colors. I’m having a party with 100 people!!!!!!! You’re the only brand of socks I will get for my party (Adult size). Thank you sooooooooooooo much for making the best socks in the world.
J. Klemp
You are the best! Thank you. This is a hysterical product. I love it!
K. Van Saunt
I am very appreciative of the very quick delivery.
The products are awesome. I will recommend this web sites to all my friends. Thanks.
T. Sripongtanakul
Jamie, thank you so much. I appreciate the great service and will be sure to visit your website again.
H. Lemansky
My order was received today in perfect condition.
L. Ford-Harris
Thank you for your quick response! I will definitely shop with your company again.
T. Schaefer
Just read your mail. Thanks for your prompt reply and action! I really appreciate your fast reaction & service! Best Regards.
H. Lee
Thank you sooooo much. Your customer service is great! My teacher got the new one and it works perfectly! Your guys are awesome. Thanks again.
C. Birkholz
Thank you for the aguarium DVD. It's fantastic!
K. Rink
Since most people today only like to complain, I just wanted to write to say that I love your website! It is refreshing to see a company with a great sense of humor, as opposed to being overly PC! Keep up the good work... I'm moving your site to my Favorites list!
J. Cekat
I just wanted to let you know that I received the replacement. Thank you very much for your help and swift reply.
P. Coppolecchia
Thank you so much, Jamie! I really appreciate that. I tend to buy gifts well ahead of time when I can, and since the kids' birthdays are just a couple weeks before Christmas, it helps to have that shopping done early. I'm glad I sent you that note. I don't anticipate any problems, but you never know about little "glitches."

Again, thanks for your consideration, time and attention. The banks are adorable! I'm sure the kids will be very happy with them.
S. Griffiths
THANKS! I truly appreciate the prompt response-unheard of in this day and age.
D. Steinberg
Thank you, your response has given me new belief in customer support. I finally figured it out, but it took me forever. I like your website, you got some cool stuff. Good luck and thanks for fixing the problem and the quick response.
J. McDowell
I just wanted to let you know how very happy I am with the extremely prompt service I received from you. I ordered a frog tape dispenser on August 31 & received it 2 days later on September 2nd. That's incredible!! Thank you so much!! I have bookmarked your web site and hope to use you again soon, especially with Christmas coming up!!! Thank you Thank you!!!
A. McLaughlin
Thanks, Jamie. With customer service like that, the next time I need to purchase I'll go out of my way to find it at vat19.
K. Wright
Johnny ripped open the package from your company today and was so thrilled to receive something from Ms. Lynn. I just want to thank you for your kindness in sending this gift. You made his day.
P. Raymond
Thank you so much for responding so quickly. I appreciate you doing this for me, most places would not do so. Thanks again.
B. Atterberry
My brother received the order and loves the tripod! Thanks!
M. Taylor
Thank you so much for your prompt response and your generous resolution for our dvd problem. We have and will continue to recommend your products!
J. Doke
I love the pricing, videos & availability of all your curiously awesome products.
D. Pengelly
Dear VAT19 staff, first of all you guys ROCK! I must say that your items are just incredibly cool.
C. Nacouzi
Thank you so much for the neat speaker for my ipod. I have already spread the word about your company. Have a great day.
CC.P. Hathaway III
I received the lighters today. Thank you Thank you Thank you.

Take care and hope we will talk in the future. Let me know if Vat19.com gets anymore of these lighters in. I am also keeping an eye on the vat19.com website for some more cool stuff.

Very appreciative and again thanks for the great service!!!!!!!!!!!!
C. Thom
Thanks, My son loved it! I sounds good and is easy to carry.
R. Wing
I just wanted to let you know that I love the Fireplace DVD. I do a lot of camping and of course the campfire is by far my favorite. However, I've
never heard crows at night. You might want to consider taking them out of that sound track and maybe replace them with a wolf or coyote or if you
want to keep a bird in there try using a wipper will. Nonetheless, I still love it.
gaylordguy (eBay user)
I absolutely adore the Kapoosh. And thanks for the $5-off coupon.
N. Friedman
Thank you very much Jamie for your quick reply.
Very professional. I´m impressed. Yours, N. Corral
N. Corral
Hi - I've bought 3 of your ambient DVDs and love them!
A. Thompson
[My order] arrived today. Talk about efficiency. You guys get a gold metal for quality and service.
Thank you.
N. Campion
Thank you very much for your rapid and attentive service.
Ed M.
Thank you kindly for your assistance (and patience). It is much appreciated.
A. Fort
L. Rodgers
I got [my DVDs] today. Thank you for your prompt response. It's nice to have a company that goes the extra mile to help!
J. Brown
Hi Jamie, DVD'S arrived today. My wife is well pleased. Thank you for a smooth professional transaction. Cheers, Gibby.
G. Wilson
The [Ambient Water] DVD arrived, thank you very much, it is really good.
Viv and Rob, England
What a product! If you ever get more in the Art category please notify me if you think of it. Thanks
B. Daniels
Thanks, I found the output control and it worked. You the best.
D. Case
Great item, fast shipping, very happy with purchase!
I got the package today and just wanted to say thank you for your prompt service. The dvds are a gift for my son in law and I know he'll love them. Thanx again
Wendy Falco
W. Falco
Thanks so much for the great communication and quick service.
Mark S.
Top notch product! Easy to learn tricks from. Great self learning guide!
The Ambient Fire DVD was a big hit at my Christmas party this year. Had it playing on the plasma for hours.
John L.