DVD details
- TRT: 94 minutes
- Region: Free. This DVD will play in any DVD player regardless of its region encoding.
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The Perfect Server DVDCreate a waitstaff that dazzles, delights, and delivers results.
Watch the trailer for The Perfect Server DVD
Your waitstaff can make or break your restaurantAs you know, your waiters and waitresses are the most crucial link between your customers and your success. In today's competitive restaurant landscape, average or less than average waiters will wreak havoc with your ability to compete. On the other hand, a polite and well-educated staff will make each customer's meal an experience to remember. Give your waitstaff the competitive advantageBy giving your servers the tools they need to succeed, you increase their earnings and your retention rate. The Perfect Server DVD is not intended to replace all of your current waiter and waitress training methods. Shadowing, role-playing, and training seminars are all excellent ways to educate your waitstaff.
The Perfect Server was created to add an element of uniformity, complementing and reinforcing those hands-on techniques. The more training you can provide, the better. Follow two servers through an entire mealThe main program allows viewers to spend an entire meal with John, the “bad server”, Jane, the “perfect server”, and a knowledgeable host who provides on-going commentary.
Comprehensive Video InstructionInstruction topics include
Short training modules make it easy to find time for waitstaff trainingWe know it's difficult to find time to train new employees or to provide refreshers for seasoned veterans. That's why we created The Perfect Server so that it can be used in variety of ways. Watch one training module and go back to work. Or, a waiter or waitress can take the DVD home and watch the entire program in one sitting. It's completely up to you. Interactive Quizzes reinforce mastery of the materialThere are seven interactive training quizzes on The Perfect Server. Each quiz focuses on a different area of instruction. We designed The Perfect Server so that a staff member could watch the section on up-selling, for instance, take the accompanying quiz, and come back to the DVD at a later date. The Perfect Server does not have to be completed in one sitting.
No software to installAll you need is a DVD player. The quizzes are taken using your DVD remote control. Verifiable training for your entire staffUpon successful completion of quiz sections, your servers will receive their own unique completion codes that can be authenticated online to earn a printable certificate of mastery.
Each copy of The Perfect Server DVD can be used to train as many servers as you would like. There are no hidden fees or subscriptions for verification. Watch a Video that explains the verification system Note: You will be emailed a unique DVD-ID code within 24 hours after your purchase. This code will be required in the verification process. Bonus Printable MaterialPut The Perfect Server DVD into any computer's DVD-ROM drive to access a host of useful, printable documents. Printable extras include:
These printable extras ensure that even seasoned professionals will learn something new. Create a Graceful WaitstaffThe Perfect Server DVD teaches and enforces graceful and unobtrusive up-selling techniques. It also emphasizes that great serving is achieved through the execution of simple things flawlessly, with elegance and style.
The 55-minute Main Program creates a foundation for successBy following Jane, the "perfect server", and John, the not-so-perfect server, through an entire meal, your staff will learn how to impress your guests through the simple art of graceful execution.
Our extensive Bonus Sections target key success areasBody languageThis section shows that your own body language is just as important as correctly reading your guest's body language. Tableside mannersTo be a great doctor, you must have great bedside manner. To be a great server, you must have great tableside manners. This section covers the art of elegant interaction with your guests.
Selling wine & alcoholWe simply cover the basics here. Selling wine and alcohol is a complicated task and requires more training beyond the scope of this DVD. However, this will get your staff started and help them avoid common mistakes such as incorrectly opening and serving wine.
What to do if disaster strikesMistakes happen. Learning how to deal with them can make a huge difference in the success of your business.
Spilling a drink on a customer can seem like the worst possible scenario for your restaurant. If handled properly, however, it can create a positive lasting impression. The Perfect Server DVD teaches your waitstaff how to handle these situations with grace and style. Up-selling techniquesUp-selling, if employed poorly, can be annoying and a real turn-off for guests. That's why we stress graceful, unobtrusive and seamless upselling techniques. Food safety and sanitationNo waiter or waitress training program is complete without mention of food safety and sanitation. This section covers the basics.
$124.95
I have a burning question about this product!
![]() Is there something you need to know about this product that we've omitted? Send us an anonymous question and we promise to answer it within 1 business day. The answer will be displayed below. A few customer questions we've answered
Q: I am currently in charge of training wait staff for a private club; fine dining experience. Will this cover how to pace courses - ordering (fire) etc.
Q: I am a caterer. Will this help me outside a restaurant enviroment. What if i am caterering to a wedding or a coporate luncheon or dinner.
Q: do you have the dvd in french?
Q: Does this product cover American & French "Fine Dining" standards/procedures?
Q: Does this DVD cover wait staff etiquette? The silent service code, proper side to serve and remove food, etc?
Q: Can i get a print copy on upsellling techniques
Q: is there any charge when you certify waiting staff upon taking the quizes?
Q: i am trainer of banquets department but some is different than restaurant...
Q: Would this be appropriate for high school aged students?
Q: would this be a good traing DVD for a college dining service that caters meals but does not include cash sales
Q: what do you have for banquet servers for a hotel
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